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Enthusiast II
January 1, 2021
Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

  • January 1, 2021
  • 172 replies
  • 16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! 

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time! 

 

S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. 

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)? 

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices. 

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

172 replies

Lyricist II
August 28, 2021

Thanks for the reply but, as others have said, it doesn’t seem likely to be an interference issue. I’ve done the interference checks others had noted and the same speakers worked perfectly well on S1 without an lag issues. 

controlav
Lead Maestro
August 28, 2021

Device discovery is entirely the same whether it is S1 or S2. Your router is by far the most probable cause, please tell us what kind it is (and whether you are using WiFi [likely] or SonosNet [less likely].

Device discovery is:

SSDP broadcast (3 seconds per UPnP spec)

SSDP multicast (3 seconds concurrent with broadcast)

mDNS search (concurrent)

When a device is found (on the correct Household) then it is scanned for services, and the interesting services are subscribed to. Some UPnP calls are also made to each device.

That is all local network device-to-device calls, and as we have seen too many times, some routers suck at this.

None of this has changed between S1 and S2.

If using a PC or a Mac then there are some human-readable logs generated which might give a clue. On all devices you can always generate a Diagnostic for Sonos support to take a look at.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Trending Lyricist II
May 22, 2022

I also had this Problem, changed my Network Setting on the Router.

2,4 GHz-Network channel from 1 to 6 and my Problem is solved. 

My First Sonos@2012
Contributor II
November 6, 2022

I would like to add my concerns. It seems to have gone worse recently- Nov 2022. It seems to struggle to produce my recent playing history. In S1, i deleted this function, but cannot with S2.

 

As I am not suffering short-term memory loss so this is a completely useless function, in any event. I would much rather be reminded that Ii have not played Album X in the last 2-years, or similar. Sonos is collecting data for no useful reason.

Ken_Griffiths
November 6, 2022

I would like to add my concerns. It seems to have gone worse recently- Nov 2022. It seems to struggle to produce my recent playing history. In S1, i deleted this function, but cannot with S2.

 

As I am not suffering short-term memory loss so this is a completely useless function, in any event. I would much rather be reminded that Ii have not played Album X in the last 2-years, or similar. Sonos is collecting data for no useful reason.

Are you not able to switch this off in the Sonos App ‘Settings/Data & Privacy’ by switching off ‘Use Personalization Services’ and hiding the recently played list in the ‘My Sonos’ tab?

Renowned Enthusiast I
December 28, 2022

Hi

 

I’m having similar issues - I’ve four systems in four locations using separate WiFi networks.  Three use S2 and one S1. Very recently, ALL apps (irrespective of S1/S2) are slow to respond to volume changes and to load search results - Amazon Music/ Hype Machine results returned seemingly instantly but Quobuz and Spotify(My go to choice) take twenty seconds or more to return results.  Using iPhone 13 iOS 16 generally but elsewhere iPads 6s or 9s using latest software.  Sonos software up to date.   Each system uses Boost for network and has 73 Mb/s BT internet.  Disconnected and reloaded S1/S2 Apps but issue remains.  Search results used to be returned almost instantly.   iMac controller still functions as it should with no delay.

Ken_Griffiths
December 28, 2022

Hi

 

I’m having similar issues - I’ve four systems in four locations using separate WiFi networks.  Three use S2 and one S1. Very recently, ALL apps (irrespective of S1/S2) are slow to respond to volume changes and to load search results - Amazon Music/ Hype Machine results returned seemingly instantly but Quobuz and Spotify(My go to choice) take twenty seconds or more to return results.  Using iPhone 13 iOS 16 generally but elsewhere iPads 6s or 9s using latest software.  Sonos software up to date.   Each system uses Boost for network and has 73 Mb/s BT internet.  Disconnected and reloaded S1/S2 Apps but issue remains.  Search results used to be returned almost instantly.   iMac controller still functions as it should with no delay.

Likely going to be WiFi interference from the Wireless networks and SonosNet channels in use. Can you perhaps outline the SSID’s/Wifi channels/Channel-widths in use by each network and state the SonosNet channels too. Maybe then some suggestions can be made to reduce the interference.

It would also help to describe how far away each Boost/Wired Sonos device, is from its nearest wireless AP.

Renowned Enthusiast I
December 28, 2022

Hi - thank you.  However it’s unlikely to be wifi interference since the same situation has only recently arisen in four different distinct properties, each of which has behaved impeccably before.  Moreover, the issue is the same no matter what the distance from the controller device (app) and the boost.   No other WiFi issues eg interference which has necessitated change of Sonos channel.   The fact that I’m experiencing the same issue, using various app carrying devices, in four separate geographical locations with different WiFi networks suggests to me some glitch between the Sonos app and iOS software version.   IMac controller nit experiencing the same issue even though furthest away from the Boost.  Even within a couple of feet the iOS devices still  experience issues  

Ken_Griffiths
December 28, 2022

That’s okay 👍 

If I use an iPhone XR running iOS 16.2 and S2 App 14.20 build 70435282 and search, then it’s almost instant here. I’ve attached an animation to somewhat show the results being quickly returned when searching for Phil Collins, just as an example, but I mostly use Amazon Music Ultimate and Deezer Music streaming services, aswell as the Spotify (Free) service. So I don’t think it’s a glitch between the S2 App and latest iOS software.. My other thoughts are to perhaps try a different DNS server and see if that resolves the issue.

Renowned Enthusiast I
December 28, 2022

Thank you - not sure how I change the DNS server - all properties use BT routers on BT contracts as internet provider but are geographically hundreds of miles away from each other. 
 

it is effectively as if four separate households were experiencing the same issue, the only common connection being all Sonos players are identified as belonging to my account (but set up as four separate households systems) and the same issue arises whether S1 (one household) or S2 (three households) are being used, by the same (this iPhone 13 or my wife’s iphone13 which move between properties) or the iPads which remain as controllers in the specific properties.  The only controller which works as normal is the iMac (on an S1 system).