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GregW
Contributor II
Nov 22, 2017 8:18 PM UTC

Android widgets lose connection

I have three widgets on my android phone, one for each room. The problem is that they don't stay connected, instead I get this message three times instead.
Not connected to Sonos. Tap for more info.

This is what I used to see when I want connected to my home network. Now I get that even when the Sonos app is running.
If I delete one and add it again then all of them work again, until the next time they decide to stop working.

Is anyone else having this problem, or know how to fix it?
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    26 replies

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    ranjb
    Avid Contributor I
    May 4, 2018 7:38 PM UTC
    Have sonos found a solution to this problem. I have an s7 edge and tab s2 and both have the problem. Thanks
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    1 x MOVE | 1 x PLAY:1 | 1 x PLAYBAR | 2 X ONE | 1 x BEAM (GEN 2) | 1 x SUB MINI
    rolox
    Contributor I
    Dec 20, 2018 12:33 PM UTC
    HI,
    having the same prob since longer time ...different devices, two of them never leave wifi (replacement tablets for no longer support CR200) Widgets show 90% "no connection...clicke here...."after clicking, Sonos App starts, tells"connecting to sonos" ...then for unknown time, (few seconds up to several hours) widget show correct information. Sometimes just after changing to other desktop-page and back again, connection has gone....this is really boring .....still no hints for solution ?
    does anyone at Sonos read what customers are writing?
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    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 21, 2018 1:57 AM UTC
    I'm finding my widget disconnected so often it is about worthless. I have three tablets permanently hooked to power that have this issue as well as a couple that go to sleep mode that are also seeing the problem.

    Sonos doesn't say much about broken stuff or if they are trying to fix it so all we can do is wait and hope for the best.
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    rolox
    Contributor I
    Dec 29, 2018 10:47 AM UTC
    there is a second "message" that sometimes appear in the widget : instead of "no connection..." it says "tap here to activate widget" - but after tapping the widget, the sonsos App starts , which takes quite some 10 seconds meanwhile - then the room is NOT the one the widget once was connected to, so in fact the widget is useless....hey SONOS...ANYone out there how is willing to say sonething to this issue thats unsolved since at least one year?
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    Ukscubadave
    Lyricist I
    Jan 2, 2019 10:16 PM UTC
    Just a thought.... have you checked to see if either your sonos app or the widget is being put to sleep by the phones battery optimisation?
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    Afro Boi
    Lyricist I
    May 16, 2019 3:01 PM UTC
    Still have this issue, I'll open another app like Twitter and then the widget suddenly disconnects. Not only that seems like the entire app disconnects because even though the music is still playing I can't control the volume until i reopen the app. Even the notification saying the app is connect and running disappears. Such a pain in the bum.
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