Contributor II

Android widgets lose connection

Forum|Forum|8 years ago
November 22, 2017
26 replies
2876 views

I have three widgets on my android phone, one for each room. The problem is that they don't stay connected, instead I get this message three times instead.
Not connected to Sonos. Tap for more info.

This is what I used to see when I want connected to my home network. Now I get that even when the Sonos app is running.
If I delete one and add it again then all of them work again, until the next time they decide to stop working.

Is anyone else having this problem, or know how to fix it?

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T

teamsweetstick

Lyricist I

Same, Pixel XL 2 8.1 android

T

Tuvia

Lyricist I

Same issue with LG G5. When the widget is tapped the connection is on screen but on exiting the "not connected to sonos" reappears. Frustrating as used to use the widget frequently. Interestingly the sonos notification on the locked screen still works fine but lacks the instant volume control.

B

blinzer

Lyricist I

same here: one widget, OP3T, android 8.0

C

coos1972

Lyricist I

I still cannot believe that a) they released it and b) have yet to apologize for it. Just total silence and "we've passed that feedback along". Steve

I really have the impression they don't give a F. I own several Play:1's and a Connect and they are barely usable due to the crappy software. It's a major feature of the product and when that stops functioning properly everything else comes tumbling down. No more Sonos for me if this isn't resolved

J

Jann_1

Lyricist I

I have the same Problem with my LG V30 on 7.1.2. As soon as i leave my home wifi and come back the widgets won't connect again.

T

TheHellers

Enthusiast I

Still no fix. Widget loses connection every day. What a joke. But, hey, they're taking our feedback and will let the developers know so we got that going for us.

Steve

J

jasondon

Lyricist I

Same issues on my Moto.
Are there any problems on Apple or is this just Android?

Stanley_4

Grand Maestro

When this happens submit a diagnostic ASAP and then post the number to this topic or a new one. Without data the Sonos folks are a bit stumped.

B

Busjen

Lyricist I

I have the same problem with my Huawei mate 10 lite with android 7.0, when i resize the the sonos widget, then it works fine again until i restart my phone or disable and enable wifi.

J

jtyler

Contributor I

I have this exact issue. Diagnostic # is attached.

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