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GregW
Contributor II
Nov 22, 2017 8:18 PM UTC

Android widgets lose connection

I have three widgets on my android phone, one for each room. The problem is that they don't stay connected, instead I get this message three times instead.
Not connected to Sonos. Tap for more info.

This is what I used to see when I want connected to my home network. Now I get that even when the Sonos app is running.
If I delete one and add it again then all of them work again, until the next time they decide to stop working.

Is anyone else having this problem, or know how to fix it?
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    26 replies

    Djsonos
    Lyricist II
    Nov 29, 2017 7:34 PM UTC
    Yep, I've got the same issue. I thought it might be my new phone. What phone do you have?
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    GregWAuthor
    Contributor II
    Nov 29, 2017 7:48 PM UTC
    An S7 edge.
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    Djsonos
    Lyricist II
    Nov 29, 2017 9:48 PM UTC
    Hmm... Different to mine. Maybe it's an android 7.1 thing.
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    SonosBadger
    Lyricist I
    Nov 30, 2017 3:49 PM UTC
    Same issue for me too - thought it maybe started around the time of the last-but-one update to the app, but not certain. Samsung S8.
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    Djsonos
    Lyricist II
    Nov 30, 2017 8:14 PM UTC
    Coincidentally, I had an update for my phone last night that took me to android 7.1.2, and the issue appears to have been resolved.
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    Kumar
    Dec 1, 2017 1:18 AM UTC
    I have three widgets on my android phone, one for each room. The problem is that they don't stay connected, instead I get this message three times instead.
    Not connected to Sonos. Tap for more info.

    Is this use of three at a time even supposed to work well? I just have the one widget that works fine; obviously I need to change the room if I want to use it for another room. Sounds like an interesting idea though, to have one for each room, I will check that out!
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    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 1, 2017 2:30 AM UTC
    I had a similar issue, had to reboot my tablet to get the widget to work again. Can't seem to duplicate the problem today.

    Next time it happens try submitting a diagnostic then post your issue again along with the diagnostic number so staff can look into it.
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    BiggestG
    Lyricist II
    Dec 3, 2017 3:34 PM UTC
    I have had the same problem for days (Nexus 6 - Android 7.1.1). Contacted Tech Support with Diagnostics, they weren't much help. They said they could not reproduce the error. Removing the Widget and then putting it back fixes the issue, but problem returns. Cannot reproduce issue at will: some times works for multiple days, then multiple fails in one day.
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    Eric Overvoorde
    Lyricist I
    Dec 5, 2017 10:01 PM UTC
    Same issue here. Samsung S8. Don't think it's a typical Sonos issue as I had the same with the Google Fit step counter widget.
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    TheHellers
    Enthusiast I
    Dec 6, 2017 3:13 PM UTC
    Same problem. I have to remove and re-add the widget every day. I'm guessing it happens when I leave my home WiFi and connect to the work WiFi and then go back home. Happening on two new Google Pixel's. Quite annoying. One of many, many, many, many things wrong with the new app. I still cannot believe that a) they released it and b) have yet to apologize for it. Just total silence and "we've passed that feedback along".


    Steve
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