Android controller dies in background since 9.2

danielmalmgren, Try rebooting your tablet/phone and see if that makes any difference, still no issues here today.

A diagnostic to sonos and reporting the number to them is probably the only path to getting a second fix if it is needed.

Nope, reboots doesn't make any difference.

I've sent a diagnostic (never done that before), got the number 954121655 for it. Is there any other way for support or is this community the preferred way to report problems?

So how do I know if anyone over att Sonos even noticed the diagnostic that I sent in? Sonos has been a struggle to use the last weeks and I don't even know if Sonos are aware of the problems...

Telling if a diagnostic has been looked at is pretty simple, they ignore all of them by default. The only ones they look at ate ones that someone has communicated with them about, here, Twitter, Facebook or phone - all from the contact page.

If you are on Android and 9.2 the 9.21 seems to be a lot better about dying unexpectedly so upgrade to it and wait for a crash. Submit a diagnostic and then tell Sonos your issue and give them the number.

Why on earth don't they have a proper bug report system? Well, anyway, I've been on 9.2.1 since two weeks (mentioned it above) and it's working as crappy as 9.2 for me. Guess I have to report my problems using multiple channels since nobody from Sonos actually seems to read much here...

I believe they read every post here so saying that is a bit unfair.

Complaining that they aren't here more often is more reasonable but as Sonos has said this is primarily a user to user community site with no promised response time from Sonos.

Phones, Twitter or Facebook are the way to go if you want a Sonos employee's opinion.

Well, maybe they read, but it's not handled like a real customer support. Last answer from an official Sonos representative was two weeks ago and I have no idea if anyone actually looked at the problem.

All previous problems that have arisen in Sonos have been fixed within a day or two, so I'm just surprised to find this being handled so badly...

Something that seems to be working for me is changing the notification priority from Medium to High for 'Playback Controls'. I'm not 100% sure yet, as only made the changes a few hours ago but seems to have improved things.

On my Samsung Galaxy S7, to make this change the steps were:

Settings -> Notifications -> Sonos -> Playback Controls -> Importance -> High

On other phones this setting might be elsewhere, and if it's a fix I'm not quite sure yet, but thought it worth sharing here as it does seem to have helped me.

Well, maybe they read, but it's not handled like a real customer support. Last answer from an official Sonos representative was two weeks ago and I have no idea if anyone actually looked at the problem.

All previous problems that have arisen in Sonos have been fixed within a day or two, so I'm just surprised to find this being handled so badly...

Of course these forums aren't "handled like a real customer support" what else would one expect of a place primarily designed for user to user communication?

Ask the community
Our community is a great place to share and connect with other people that are passionate about the same things you are.

Sonos offers "real customer support" via phone, e-mail, facebook and twitter if that is what you are looking for.

Has anybody found a way to fix this? I really miss the reliable notification controls. I'm liking the app less and less, even though we're being forced to use it more and more to control our Sonos systems...