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FastMike
Trending Lyricist I
August 15, 2022

Android Apple Music Re-authorise workaround

  • August 15, 2022
  • 26 replies
  • 2105 views

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:

Using an iOS Device from a Friend, Relative or Neighbour.

  1. Connect their device to your Wi-Fi network.
  2. Download the Sonos App
  3. Download Apple Music (if not already downloaded)
  4. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out
  5. Launch the Sonos App
  6. Click Join Existing System
  7. Login to your Sonos ID
  8. Click on Apple Music in the Sonos App
  9. Click Re-authorise
  10. Follow the journey in Apple Music.
  11. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out

Then your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

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    26 replies

    Show previous replies
    bionic71
    Trending Lyricist I
    August 29, 2022

    Nothing should happen - the system/services settings are stored on each speaker (nothing is stored in the Sonos App, which is just a ‘remote’ for your Sonos system). So even if you switch off ALL, the AM service should continue to work on your speakers as it does now when you power the speaker/router back on.

    Hi Ken,

    Yeah, it shouldn’t, but it does “drop away” if you move location to a  different wifi.

    I take my speakers to another address often, and end up having to reauthorize on a new wifi.

    So, unless I have an ios device with me, its likely I wont be able to reauthorize the APPLE MUSIC.

    If you visit different locations simply add/store the WiFi credentials on the speaker - you can add them via the network settings/‘manage networks’ area of the App to the speaker.

    I have several such WiFi locations added, as shown in the attached screenshot… never had to reauthorise the installed services when using that method. A Roam/Move can hold up-to 16 different WiFi networks.

     Should be the case, but its not so stable with a PLAY 1. Despite storing the wifi addresses at least half the time i end up having to reauthorize Apple Music. So it will be an issue, if i dont have an ios device with me to use work around.

    Jeune epinard
    Lyricist I
    September 17, 2022

    You know there's real problem when the workaround is to get an iphone

     

    paul2perth
    Contributor I
    October 4, 2022

    This is not really a fix to the problem, but it has meant I can use my Sonos speaker system again. If you have a speaker with Alexa you can add the Sonos skill and link your speaker.

    I am now able to shout out “Play x on Living Room Speaker” and it will play your playlists from Apple Music. You are still not authorized to browse using the Sonos app though.

    Its actually much more intuitive to use Alexa I think. I kind of hate having to keep manually updating the Sonos app and speaker all the time, and this authorization is a real nuisance. Alexa doesn’t seem to have the same issues as Sonos does.

    My daughter has an iPhone and she can authorize fine of course. But don’t really want to frustration of getting her to authorize my account especially as it needs re-doing every 30 days or so.

    Pity my old iPhone 6 (I kept around for this purpose) is no longer supported by the Sonos app either 😯 so that option is out.

    I don’t think I would buy another Sonos speaker. The support from them has been pretty lack lustre. I only keep the speaker because it does sound better than my Echo’s.

    Corry P
    Corry P
    Sonos Staff
    October 4, 2022

    Hi All,

    Just a quick update - we now consider this issue to have been resolved by Apple.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Jug of Doors
      Contributor I
      October 4, 2022

      Hi All,

      Just a quick update - we now consider this issue to have been resolved by Apple.

      N̶o̶ ̶c̶h̶a̶n̶g̶e̶ ̶f̶o̶r̶ ̶m̶e̶.̶ ̶ ̶I̶ ̶t̶r̶i̶e̶d̶ ̶r̶e̶m̶o̶v̶i̶n̶g̶ ̶t̶h̶e̶ ̶s̶e̶r̶v̶i̶c̶e̶,̶ ̶t̶h̶e̶n̶ ̶r̶e̶-̶a̶d̶d̶e̶d̶ ̶i̶t̶.̶ ̶ ̶S̶t̶i̶l̶l̶ ̶s̶t̶u̶c̶k̶ ̶i̶n̶ ̶a̶ ̶p̶l̶e̶a̶s̶e̶ ̶r̶e̶a̶u̶t̶h̶o̶r̶i̶z̶e̶ ̶l̶o̶o̶p̶.̶😒

      UPDATE:  I had to update the Apple Music app on my phone.  Now it is working again.  Thank you! 😃

        Samazar
        Trending Lyricist I
        December 19, 2022

        So one can now subscribe to Apple Music via the Sonos app running on an Android phone?

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