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FastMike
Trending Lyricist I
Aug 15, 2022 9:50 AM UTC

Android Apple Music Re-authorise workaround

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:

Using an iOS Device from a Friend, Relative or Neighbour.

  1. Connect their device to your Wi-Fi network.
  2. Download the Sonos App
  3. Download Apple Music (if not already downloaded)
  4. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out
  5. Launch the Sonos App
  6. Click Join Existing System
  7. Login to your Sonos ID
  8. Click on Apple Music in the Sonos App
  9. Click Re-authorise
  10. Follow the journey in Apple Music.
  11. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out

Then your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

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    bionic71
    Trending Lyricist I
    Aug 28, 2022 9:36 AM UTC

    It appears to me like the reply received from Apple is referring to a different topic than the one reported in this thread. It looks more like an Alexa/Sonos-skill related issue, rather than a service reauthorising matter?

    i hope so, but he seemed to know of the issue.

    In most cases the Apple Music service installs/authorises and can be used, albeit via the Sonos search tab, for example, but the browsing features within the AM service (browse tab) do not display results and that needs fixing for some users.

    In your case, you are using the Alexa service/Sonis Skill and the AM (default) music service via the Alexa App - so if you do have AM authorised in Sonos, perhaps simply try reauthorising the ‘Sonos Skill’ by removing it in the Alexa App and then re-adding the Skill. Maybe see if that will resolve your ‘Alexa’ issue.

    No Ken, i dont have an Alexa issue at all. Dont use it.

    I simply have Play 1 and SL.

    Apple Music no longer reauthorizes on ANDROID device, as thousands of users seem to be finding,

    I have had to reauthorize with a friends iphone to get it up and running, via the work around suggested

     

    The emails I had back and forth, seem to suggest that APPLE are disinterested in getting APPLE MUSIC to reauthorize as previously on Android for use with the Sonos Controller. It certainly appears to be a very low priority, if even on their radar at all.

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      Ken_Griffiths
      Ken_Griffiths
      Aug 28, 2022 9:59 AM UTC

      No Ken, i dont have an Alexa issue at all. Dont use it.

      I simply have Play 1 and SL.

      Apple Music no longer reauthorizes on ANDROID device, as thousands of users seem to be finding,

      I have had to reauthorize with a friends iphone to get it up and running, via the work around suggested

       

      The emails I had back and forth, seem to suggest that APPLE are disinterested in getting APPLE MUSIC to reauthorize as previously on Android for use with the Sonos Controller. It certainly appears to be a very low priority, if even on their radar at all.

      Strange then, as the reply from the Apple representative does refer to matters surrounding Alexa/Sonos Skill - my thoughts are the person replying ‘may’ just have got the ‘wrong end of the stick’, perhaps? 

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      FastMikeAuthor
      Trending Lyricist I
      Aug 28, 2022 10:07 AM UTC

      As Apple Music works via Android I would think this is a Sonos issue with the authorisation.

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        bionic71
        Trending Lyricist I
        Aug 28, 2022 10:20 AM UTC

        As Apple Music works via Android I would think this is a Sonos issue with the authorisation.

        that would be my first guess.

         

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        Ken_Griffiths
        Ken_Griffiths
        Aug 28, 2022 10:25 AM UTC

        As Apple Music works via Android I would think this is a Sonos issue with the authorisation.

        Apple Music also works on IOS controllers too (see attached) - it’s just a case that some user accounts are experiencing this ‘odd’ issue, whether they’re using Android, or iOS controller devices.

        The fix seems to be swapping between Android/or iOS controllers, that appears to resolve the issue for the majority (just not in every single case).

        In my own case, I use mostly iOS controller devices and the AM service would not work for me initially, but as soon as I added the service via an Android device, it worked straight away and some users like the OP in this thread, had a similar issue, but they were an Android user and so had to borrow an iOS device to get AM installed and working. 

        I can’t say who needs to resolve the issue here, but i was referred to Apple Support when I spoke to Sonos Customer Services and Apple did start to look into the matter before I managed to resolve it myself.

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          BillinVa
          Lyricist III
          Aug 28, 2022 3:00 PM UTC

          Yep, cheers, I’ve seen this workaround...but I dont have a iphone lying around, nor do I want to stuff up a friends or neighbours phone.

          Looks like my speakers will be decorative only  until a fix is prioritized.

           Same here..  No help at all!

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          bionic71
          Trending Lyricist I
          Aug 28, 2022 11:21 PM UTC

          Yep, cheers, I’ve seen this workaround...but I dont have a iphone lying around, nor do I want to stuff up a friends or neighbours phone.

          Looks like my speakers will be decorative only  until a fix is prioritized.

           Same here..  No help at all!

          Hi

          I did get it to work using the workaround on a friends phone. The Sonos controller has remained stable since (5 days)...but who knows what will happen if i switch off power or router, or take my speaker to another location. If I have no ios device with me and Apple Music needs reauthorization, I’m stuck again.

          It is such an annoying glitch.

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          Ken_Griffiths
          Ken_Griffiths
          Aug 29, 2022 12:09 AM UTC

          Yep, cheers, I’ve seen this workaround...but I dont have a iphone lying around, nor do I want to stuff up a friends or neighbours phone.

          Looks like my speakers will be decorative only  until a fix is prioritized.

           Same here..  No help at all!

          Hi

          I did get it to work using the workaround on a friends phone. The Sonos controller has remained stable since (5 days)...but who knows what will happen if i switch off power or router, or take my speaker to another location. If I have no ios device with me and Apple Music needs reauthorization, I’m stuck again.

          It is such an annoying glitch.

          Nothing should happen - the system/services settings are stored on each speaker (nothing is stored in the Sonos App, which is just a ‘remote’ for your Sonos system). So even if you switch off ALL, the AM service should continue to work on your speakers as it does now when you power the speaker/router back on.

          Translate
            bionic71
            Trending Lyricist I
            Aug 29, 2022 12:48 AM UTC

            Yep, cheers, I’ve seen this workaround...but I dont have a iphone lying around, nor do I want to stuff up a friends or neighbours phone.

            Looks like my speakers will be decorative only  until a fix is prioritized.

             Same here..  No help at all!

            Hi

            I did get it to work using the workaround on a friends phone. The Sonos controller has remained stable since (5 days)...but who knows what will happen if i switch off power or router, or take my speaker to another location. If I have no ios device with me and Apple Music needs reauthorization, I’m stuck again.

            It is such an annoying glitch.

            Nothing should happen - the system/services settings are stored on each speaker (nothing is stored in the Sonos App, which is just a ‘remote’ for your Sonos system). So even if you switch off ALL, the AM service should continue to work on your speakers as it does now when you power the speaker/router back on.

            Yep, cheers, I’ve seen this workaround...but I dont have a iphone lying around, nor do I want to stuff up a friends or neighbours phone.

            Looks like my speakers will be decorative only  until a fix is prioritized.

             Same here..  No help at all!

            Hi

            I did get it to work using the workaround on a friends phone. The Sonos controller has remained stable since (5 days)...but who knows what will happen if i switch off power or router, or take my speaker to another location. If I have no ios device with me and Apple Music needs reauthorization, I’m stuck again.

            It is such an annoying glitch.

            Nothing should happen - the system/services settings are stored on each speaker (nothing is stored in the Sonos App, which is just a ‘remote’ for your Sonos system). So even if you switch off ALL, the AM service should continue to work on your speakers as it does now when you power the speaker/router back on.

            Hi Ken,

            Yeah, it shouldn’t, but it does “drop away” if you move location to a  different wifi.

            I take my speakers to another address often, and end up having to reauthorize on a new wifi.

            So, unless I have an ios device with me, its likely I wont be able to reauthorize the APPLE MUSIC.

            Translate
            Ken_Griffiths
            Ken_Griffiths
            Aug 29, 2022 1:12 AM UTC

            Nothing should happen - the system/services settings are stored on each speaker (nothing is stored in the Sonos App, which is just a ‘remote’ for your Sonos system). So even if you switch off ALL, the AM service should continue to work on your speakers as it does now when you power the speaker/router back on.

            Hi Ken,

            Yeah, it shouldn’t, but it does “drop away” if you move location to a  different wifi.

            I take my speakers to another address often, and end up having to reauthorize on a new wifi.

            So, unless I have an ios device with me, its likely I wont be able to reauthorize the APPLE MUSIC.

            If you visit different locations simply add/store the WiFi credentials on the speaker - you can add them via the network settings/‘manage networks’ area of the App to the speaker.

            I have several such WiFi locations added, as shown in the attached screenshot… never had to reauthorise the installed services when using that method. A Roam/Move can hold up-to 16 different WiFi networks.

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