Android app shows empty queue each time started up

I still get the feeling that Sonos Support are messing me about.

I only ever get replies last thing at night or first thing in the morning.

I have provided all the information they have asked for. Every time I do something for them and send them the information, I then have to wait again only for them to ask for something else. It’s the sort of tactics we used to employ when I worked as a developer to grind down a user with issues.

I only seem to get emails from them last thing in the working day or at the start of their working day and even if I reply immediately to the early emails, I don’t get replies soon enough.

Is there anyone else on this thread who has the same issue as me? I only listen to internet radio stations these days and I have a mixture of Android phones/Ipad/PC Software to control my speakers.

Email is not good for large attachments, even worse it doubles the size when encoding them to transfer.

What works better is to upload them to a file sharing service and then share a link to that location in your e-mail.

Google Drive link to a screen-shot of the last eclipse’s impact on my solar.

https://drive.google.com/file/d/13GkpH7WTUkbJ9tRMMvssUue4MVZBmQx3/view?usp=sharing

I managed to create a shorter video by hurrying during the demonstration and missing out certain bits so now the file is just small enough to send.

I don’t tend to use any form of cloud storage but might have to investigate for future use. Sonos did suggest using something called wetransfer but that would have required me to give my email address to them and I’d rather limit giving out my email address to 3rd parties.

Setting up a throw away Google account to share a file and then deleting it is a pretty safe way of doing things if you don’t do it often. If you already have a Google account the Drive option is there and free for your use.

Hi @JohnG666 

I’m sure you’ll be glad to hear that by following the above steps exactly, I am able to reproduce the issue you’re having on my own phone. I will report this to a colleague, but considering that if I don’t follow these steps exactly it doesn’t happen, my advice to you in the meantime is not to swipe Now Playing - only tap it, and you shouldn’t be bothered by this issue any more.

I was able to record a screen capture of this happening - no need to supply your own, thanks.

Note, however, that this is not the issue that was previously described and fixed - that issue was about the Queue showing when opening the app, not when just sliding the Now Playing screen up.

I hope this helps.

That is excellent news, thanks very much for doing that for me. I’ve given the exact same steps many times to support who always claimed they couldn’t recreate it.

I just needed proof that it is a software issue and not an issue that only I have which is what was being intimated. If only they had followed my steps exactly, it would have saved me hours of messing around sending diagnostics, resetting all my systems and creating videos (as well as time on the phone to them).

I do appreciate that I can avoid this if I touch the minimised Now Playing instead of swiping, but when you’ve got in the habit of doing a thing, it’s not easy to remember to do it differently :)

Hi @JohnG666 

Well, given that it doesn’t happen on first opening the app, I’m going to assume that showing the queue when swiping up is not intended behaviour. Please be aware, however, that with only one (possibly two) people reporting this, it’s not going to be a high priority to fix - just to manage some expectations here.

Note that I edited my previous post after you quoted it - just to draw your attention to the fact that is a slightly different issue than the one originally reported (and fixed) - which may explain the difficulty you had in reporting.

Indeed I appreciate the situation. I was just reporting that the issue is still there although in a different way to the original.

What winds me up is the belief that support were not taking me seriously and I suspect didn’t believe that there was still an issue (however small it is still a software issue) and so kept fobbing me off getting me to send reports and videos in etc.

I’m just glad that they can’t keep telling me that it’s only me who has this issue so it isn’t an issue with the software.

Hi @JohnG666 

I can only apologise for the trouble you had, but I have to confess that even after reproducing the issue and letting you know, when it came to recording a screen capture, I was at first unable to do so as I kept trying to capture the Queue showing after re-opening the app, rather than when swiping up - I was still partly convinced that that was the issue I was trying to reproduce. And I have a lot more spare time than the average telephone agent in which to do this kind of thing - I’m not trying to make excuses, just trying to illustrate the cognitive dissonance that the agents you were speaking to probably had, especially if they were just referencing the existing documentation on the matter.

Hopefully, we’re all on the right path now.

Once again - thanks for your time and help with this, much appreciated.