Amazon Music Issues

Yes. Exactly the same symptoms. Last couple of days. 

Use Amazon Unlimited as preferred source now due to issues with local library issues that will not be resolved until July.

Sometimes the sevice just shows as unavailable (!), sometimes the recently played just fails, and even saving the odd artist to Sonos Favs also just blanks out on loading. 

A week ago a 'try again' always worked so  assumed it was lag due to app being now cloud based, now it's clearly a more fundamental problem. 

I use android and iOs and have experienced the same behaviour on both OS. 

I suspect this hasn't been picked up as it's being lost/masked by the host of other issues that are in play at moment. 

Yes. Same issues. Started Wednesday or Thursday and still occuring. I have an old queue on a Sonos One and it is still working fine even now. Songs play fine.
 

But if I select new music on my Port, the search 90 % time says no connection to Amazon Music. And if the search manages to get connected and I select an album, it plays a few songs and then displays along the lines of “song encoded in wrong format”, “connection to Amazon Music list” and just skips the songs and stops playing.

I’ve tried iPhone and iPad, same thing. My app is still 16.1 and older firmware so mine is not caused by the new app. 
 

So, did something happen on Sonos servers mid-week? Or something at Amazon end?

Tend to think it's not purely Amazon as I've used native app on android phone via bluetooth to Sonos Move and a Cambridge bluetooth speaker.

In vehicle,  Amazon via Carplay fine as well.

Tried usual things, re-authorising Amazon to Sonos app etc. 

Interestingly, free Spotify is fine. So I think it's Amazon-Sonos.

I’m having exactly the same issues

Today (Sun 16th) it's given up the ghost. 'No content available' when I hit icon.

So:

No Sonos Playlists

No Streaming Service

No control over local library

🤔🎶

I tried to report it on Sonos support chat but after an hour (on hold and the chat) I was told to call up so that phone support could try and fix it.

They acknowledged it’s a problem their end but phone support need to talk to me to test things apparently. 

After an hour chat there’s no way I’m wasting time on a phone call as well. I see why Sonos is getting complaints about their service.

Yes, I used the 0800 number just to see the wait time... 75 mins. Got my day to get on with. 

Still inconsistent on Amazon. Sometimes an album will play all way through, but on multi-room it usually fails after three of four tracks.

Did find a reddit post from a month back when they acknowledged it was a issue... they're overwhelmed and we're underwhelmed.

Halfway through the month and no update... 

@Keith N - Can you investigate this? It’s playing up for me again this evening, just dropping out after playing a few tracks.

Android update 80.03.03.  See below... 

The first three may be of interest... On my phone still Amazon issues of yesterday, but now working 50/50, so still inconsistent. 

• Introduced mute button on Android.
• Added numerical values to the volume and group-volume sliders.
• Updated the volume icon to reflect the volume level on iOS.
• Added stereo or mono configuration for Amp/Port output on iOS.
• Improved TalkBack screen reader support for volume sliders on Android.
• Added support for SonosNet channel selection on iOS.
• Expanded support for service reauthorization on Android.

I am having the same issue…