Amazon Music Issues

Just reset the app and it’s working well playing music and the search is good, no issues. Only issue is that I cannot pin amazon music to the Home Screen, but given all of the issues, at least it’s working for me now!

I got an update for Amazon around end of last week and since then Amazon stable once you play an album or create a queue via Sonos app. 

Playlists created in Amazon native app OK an accessible instantly via Sonos app Your Services. 

However, still no stability of Recently Played/Sonos Favorites on menu screen. 

Some are posting issues with Amazon Playlists of 100 + songs/tracks... not an issue for me personally... but be aware. 

Hi @terryh et al

Thanks for your post!

I’m sorry to hear of this issue you all are having with Amazon Music playback on your Sonos systems. I’d like to look into this for you all, but will need your help.

Please follow these steps if you are still experiencing this issue:

1. Recreate the issue in whichever way you can.
2. Immediately submit a support diagnostic afterwards.
3. In your own time, come back here and post the following:
   • Verify that you have submitted a diagnostic (please do not share the given number)
   • What exactly it was that you were trying to search/play
   • Your location (country is detail enough)
   • The current OS, Make and Model of your device (e.g. Samsung Galaxy S23 Android 12)
   • The version number displayed in the Amazon app (if you have it installed)
   • If clearing the cache for the Amazon app helps matters at all (please try the steps on this page, especially the highlighted part)

I look forward to hearing back from you all.

Hi, 

Posted last about 2 months ago. Amazon is still fairly stable. Can search, queue and play. 

However, placeholders still blank after 5 seconds on Sonos Fav and Recently Played. If tap on grey arrow to expand to full list they go immediately. This has been the same since 7th May. 

HAUWEI POT LX1 android 12

Running 80.06.04

Cleared cache on Amazon app.

Submitted a diagnostic. 

Hi @B33Jay 

Yeah, I’ve been unable to test myself (I have Prime, so cannot specify tracks to play, and the test accounts have not been working recently) and tried to get some traction on this issue a while back, but was unable.

I’m glad to hear it’s largely stable for you now.

Understood - that is a separate issue that we are investigating.

Thanks anyway.

Cheers for the feedback.

Brian

Update android 80.07.05 (landed in UK 28/07)

Significant improvement to library operation - sees NAS immediately and can now move from initial Music folder to susequent folder levels without hindrance.

Placeholders now remain. Can find Sonos Playlists under Recents which is huge difference (no album art yet).

Notice that if Sonos Playlist is comprised of streaming albums, art does show on Placeholder.

Clearing queues works well (ust editing to do in subsequent updates)

Definitely, more responsive on my relatively modest system. A welcome improvement. 

*Should have said 'doesn't show on placeholder'

Hi @B33Jay 

Thanks - and, I’m glad to hear it!

Album art going missing in general is something we’re looking into, but as it does not affect playback, I think it’s been assigned a relatively low priority. It will be fixed in time, however.

Quite. Lots of other things to tune up. Was quite surprised to see my Sonos Playlist generating after a few secs in Sonos Favs as I thought that would a way off.

Guess full edit of lists will be in Sept/Oct? Glad to be able to delete queues!