Contributor I

Answered

Amazon Music has lost connection

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A connection to Amazon Music is lost.

There is no problem with my Wifi and the app and speakers are up to date. All other services seem to work fine and also Amazon Music app plays and on the web, but not on my Sonos Move or Play1.

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SmiljaAnswer

@cjeffaree, Is it Prime Music you are trying to play music from? As of Nov. 1 Prime Music is basically a customised radio station. It’s no longer possible to play an album in correct order, trying it results in “connection lost”.

Examine the new Amazon Music app. Here’s an official announcement.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Chris

Lead Maestro

ARe you using the Amazon music in the Sonos app or is this playing Amazon music via Alexa.

Also what country are you located?

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

C

cjeffareeAuthor

Contributor I

Using Amazon Music on the Sonos App

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Chris

Lead Maestro

I guess first thing I would check is go into Alexa app … go to devices and chose the Arc.

Assume speaker syas Built-In

Device location and Time zone correct

Aslo under the bottom right more option Music and Podscasts. Shows family servie Amazon Music and Amazon Music is under the first line and set for playing music too.,

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

C

cjeffareeAuthor

Contributor I

I dont have Alexa app. This is only on the Sonos app

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Chris

Lead Maestro

So are you trying to play Amazon music via the Sonos App?

Then I would probably check address in your sonos account. What country are you? Have you moved countries?

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

SmiljaAnswer

@cjeffaree, Is it Prime Music you are trying to play music from? As of Nov. 1 Prime Music is basically a customised radio station. It’s no longer possible to play an album in correct order, trying it results in “connection lost”.

Examine the new Amazon Music app. Here’s an official announcement.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

Translate

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

C

cjeffareeAuthor

Contributor I

Yes its Prime Music im trying to play from. @Smilja this seems to be the answer, many thanks. Very very sneaky of Amazon. I never saw any notice of this change at all.

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K

kassey22000

Enthusiast II

Yeah Amazon and Sonos have NEVER played well together - often times Amazon would reset the links to playlists and favorite stations in your Sonos Favorites. Now Amazon is playing fast and silly with its subscribers with this NEW and WORSE new service that actually removes features. I blame AMZ and not Sonos for this recent mess.

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