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Contributor I
December 4, 2017

Am I the only one that finds the SONOS 8 App EXTREMELY difficult to use???

  • December 4, 2017
  • 27 replies
  • 1395 views
iPhone App is almost unusable. Very difficult to figure out where to click when you are in a given room and want to change the music source or station from a given music source that is playing, or want to make a change to a different room. U never know what screen will come up when you click. WHY DON'T ALL THE OPTIONS STAY LIVE AT THE BOTTOM OF THE SCREEN FOR BROWSE, ROOMS, SEARCH ETC.

I find it extremely difficult to navigate. Is there a decent video clip that explains this or is this new app version simply a terrible step backwards.
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27 replies

Avid Contributor I
December 8, 2017
I think Sonos has effectively admitted the app is unintuitive by starting to post 'How to ...." guides in this forum. I'm just giving up on the V8 app - it just is not fit for purpose. As a Web Designer myself I'd be ashamed to have been involved in anything this bad.
nicka99
Local Superstar
December 8, 2017
I think Sonos has effectively admitted the app is unintuitive by starting to post 'How to ...." guides in this forum. I'm just giving up on the V8 app - it just is not fit for purpose. As a Web Designer myself I'd be ashamed to have been involved in anything this bad.

indeed - I dont ever recall seeing a 'how to change rooms' guide in previous versions.
Paulw123
Virtuoso
December 8, 2017
Went to show a visitor how good sonos is yesterday. Wanted to select his favourite genre from GPM. Picked up the iphone and it was grouped and had control of the empty kitchen play:1, on now playing screen. My god what a struggle to not loose the music selected, but just to un-group and send music & control to the actual room we were in.
I could hear it playing away happily to itself in the kitchen 😠 , yes I managed in the end, but it was a battle I only won by perseverance & luck.
Not sure I sold the "sonos experience" to him............
Contributor I
December 9, 2017

Really. I discovered that when ooh look, something new let me take a look at this. Why do you want to look at that screen. It’s default is exactly the same as what is shown when it is reduced at the bottom of the screen. I only look at the full screen to view what’s coming up in the queue. Looking at the full screen is learned behaviour from the previous version of the app and is not necessary.

How nice for you. I'm glad the app suits your purposes. Unfortunately I find the changes irritating as hell. I bought Sonos products based to a large degree on the controller application. Only to find it replaced with this current piece of sh×t.
Lyricist II
December 9, 2017
I agree that the update to version 8 was a big step backwards. We have Sonos speakers in most rooms and they used to be very heavily used by all of the family (including some who are anti-tech). Since the update rolled out, the old bluetooth speakers have been dug out of cupboards and been brought back into service or, more damning, they are just using the speaker on their phone. My very expensive Sonos system is now a set of very expensive bookends. I have persevered but I still find myself staring at the app in bewilderment trying to figure out what to do next. All of us used to be able to navigate the previous version without any real thought being put into it. It was just intuitive. I am not technically naive, I spent my career in IT and have programmed systems from assembler up to some of the latest languages.I like the idea of owning a system that can change (and hopefully improve) over time. V8 has just demonstrated, in a big way, that it also has a downside.
Renowned Enthusiast I
December 9, 2017
No computer nerdy stuff required. It is now logical, makes sense and is easy to use once you’ve looked at the screens. It is different, not counter intuitive.
Even sonos has acknowledged by now that the new interface has a steep learning curve. And that means it is not intuitive, as you can't rely on your instincts.

And it's not because the new interface can be understood that it's logical. Fact is that even if you figure out how the new interface, you still likely to have to consciously do so, as numerous - often strongly worded - posts of this forum have shown.

And that's because a lot of the elements are not logical, with that separation of room configuration from room selection as the prime example. Turn and twist it anyway you want design decisions like that don't make sense.

A brand new user would find it just fine.
Again we have seen numerous posts stating the exact opposite from people who didn't encounter issues when trying this out with the previous interface.

Do you use Windows? If so how can anyone use Windows 10. It is different.
That's a nonsense argument. Change can be both good or bad. And it's not because people can learn how to use something that it's well designed.
Contributor I
December 9, 2017
Well I consider it an honor to call myself a computer nerd. Many decades in the industry, an advanced computer science degree, and many years as a Sonos user and owner. I will support almost all of the above. The V8.x interface is one of the most non-intuitive, confusing and frustrating interfaces I've ever used. Not to mention it seems to have hosed several of our playlists (songs playing bear no relation to the title and cover shown, somehow migrated from sonos to amazon music, etc.)

Hopefully V9 comes out soon and fixes a lot of these issues.