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Brooklyn Cellist
Contributor I
Dec 4, 2017 8:09 PM UTC

Am I the only one that finds the SONOS 8 App EXTREMELY difficult to use???

iPhone App is almost unusable. Very difficult to figure out where to click when you are in a given room and want to change the music source or station from a given music source that is playing, or want to make a change to a different room. U never know what screen will come up when you click. WHY DON'T ALL THE OPTIONS STAY LIVE AT THE BOTTOM OF THE SCREEN FOR BROWSE, ROOMS, SEARCH ETC.

I find it extremely difficult to navigate. Is there a decent video clip that explains this or is this new app version simply a terrible step backwards.
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    27 replies

    Keith N
    Keith N
    Sonos Staff
    Dec 4, 2017 8:51 PM UTC
    Hello there, Brooklyn Cellist. Thanks for the feedback. I am happy to forward this along to the team. While it's not a video clip, you may find this thread by Ryan S super helpful. Check it out.
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    Brooklyn CellistAuthor
    Contributor I
    Dec 4, 2017 8:59 PM UTC
    Thread is not very helpful honestly. Id you are going to launch an interface that is this klugy then you need to atleast go through all the basic functions in an understandable step by step way.

    The interface simply isn't intuitive. Basic tasks require multiple clicks navigating between multiple screens. Seems like Sonos got so focused on Alexa that they forgot that most users don't use Alexa .
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      BoredofBalham
      Prodigy II
      Dec 4, 2017 9:55 PM UTC
      iPhone App is almost unusable. Very difficult to figure out where to click when you are in a given room and want to change the music source or station from a given music source that is playing, or want to make a change to a different room. U never know what screen will come up when you click. WHY DON'T ALL THE OPTIONS STAY LIVE AT THE BOTTOM OF THE SCREEN FOR BROWSE, ROOMS, SEARCH ETC.

      I find it extremely difficult to navigate. Is there a decent video clip that explains this or is this new app version simply a terrible step backwards.

      They stay at the bottom of the screen in all views except what’s playing which is accessed by swiping up, tabs disappear, and swiping down, tabs reappear.
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        BoredofBalham
        Prodigy II
        Dec 4, 2017 9:58 PM UTC
        Thread is not very helpful honestly. Id you are going to launch an interface that is this klugy then you need to atleast go through all the basic functions in an understandable step by step way.

        The interface simply isn't intuitive. Basic tasks require multiple clicks navigating between multiple screens. Seems like Sonos got so focused on Alexa that they forgot that most users don't use Alexa .

        The interface is set out in a logical way. You had to do multiple clicks in the previous version. Select room. Select music. Very logical.
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          Brooklyn CellistAuthor
          Contributor I
          Dec 4, 2017 10:04 PM UTC
          When I am in a room playing music... there is nowhere u can click on to change your music selection??. The drop down menu for Browse, Room Search, etc. is not present when you are playing music in a room. You first have to swipe down in order to get the menu to reappear... that is not at all intuitive.
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            Brooklyn CellistAuthor
            Contributor I
            Dec 4, 2017 10:06 PM UTC
            anyway.. guess ill get used to it... and then they will come out with a revision 🙂
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              Alexhome007
              Contributor I
              Dec 5, 2017 9:49 AM UTC
              The app is really confusing ... I use iPad and android . Both are crap now. I found it hard to jump between the different groups and no menu when looking at the current playing Sonos . Can you please fix.
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                User103951
                Renowned Enthusiast I
                Dec 5, 2017 8:42 PM UTC
                The interface is set out in a logical way.
                Maybe from a computer nerds perspective who likes to program stuff. For everyone else it's counter intuitive, as numerous threads illustrate.
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                  John B
                  Dec 5, 2017 9:31 PM UTC
                  The interface is set out in a logical way.
                  Maybe from a computer nerds perspective who likes to program stuff. For everyone else it's counter intuitive, as numerous threads illustrate.                  Perhaps you could try occasionally to post without including a personal insult?
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                  Ringo
                  Lyricist I
                  Dec 5, 2017 10:00 PM UTC
                  I agree! The new interface is horrible and difficult to navigate! I am frustrated every single time I use it. One night I was trying to play music in our room and somehow turned on in all rooms and it was blasting and I could not get back to the all rooms screen and turn it down! Woke the whole house up at 1am with music blasting and it took 5 minutes to figure out how to make it stop. Please put it back the way it was. My entire household hates it.
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