After 15.8.1 upgrade, all music services disappeared.

Unfortunately you followed bad advice in factory resetting. As was to be expected it erased everything.

There is no way to recover playlists/favourites/etc unless you happen to have a unit, which was part of the original system, that hasn’t been reset.

I actually do. I have a speaker that disappeared from the app and I haven’t had time to do anything with it yet. What do I do now?

Also, that advice, I believe, came from Sonos on these forums. When trying to use airplay suddenly requires a password, I found no other advice but to reset the device. My only device that supports airplay is the arc, so I reset it along with the connected surround components. but I do have a Play 3 that is currently just sitting there and used to work before the issues started. 

There may be some hope. Proceed as follows:

• Power off the Arc, sub and surrounds entirely.
• Power on just the Play:3.
• Start the Sonos app.
• Go to Settings/App Preferences and hit ‘Reset App’.
• Restart the app and tell it to connect to an existing system. It should find the Play:3 and hopefully your playlists etc.

Now, carefully:

• Make sure the Play:3 is still visible in the app.
• Factory reset the Arc, sub and surrounds again (NOT the Play:3 !!).
• Add each of the Arc, sub and speakers in turn, and re-assemble your home theatre setup.

Thanks a lot. I will try this sometime this weekend and report back. 

I have serious concerns about the Sonos app development and any meaningful QA.

In my case, I had my Sonos speakers in storage while I traveled.  I returned and now I can no longer Tune In to my own streaming URLs, but it has an “Add Radio Station”.   It seems I’m being pushed to accept pre-defined Sonos Radio services that I do not want.

These are my speakers, why can’t I use them reasonably in the manner I wish to, like listening to my preferred streaming URLs?

Where I work, these bugs would never make it out the door (or you’d get fired for it). 

Who are the product managers for this? 

So, after some real digging, it seems that Tune In (which was present by default) has to be added (I’m using a Mac).  That would be :

Manage > Music Library > Services

then use the [+] sign to add a service, find TuneIn in the list, add it and you’re set to go as before.

But shouldn’t the ability to stream URLs be inherent in the application itself?  It’s such a standard feature that I cannot even recall any other app I use that requires a plugin to stream URLs.

Only the ‘old’ version of TuneIn has the ‘My Radio Stations’ container for manually added URLs. (It’s nothing to do with TuneIn at all, but it must originally have been a convenient place to park the menu.)

It continues to work, and I use it every day. I just added http://stream.radioparadise.com/aac-320 as a test, and that played fine.

I lose “connection to iheart” every 24 hours like clock work for the last 8 days in a row. I can play Amazon music but iheart is gone for a good hour before I can replay it?? Ugh this is so frustrating. Any help greatly appreciated. My internet provider says there is nothing they can do at this point as it’s not their service causing  the issue 

I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I can’t think of any reason why, every 24 hours, you’d lose connection. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

* this is frustrating

How * hard is it? (not rhetorical)

Love that the controller stops working unless you update

Lost connection to YouTube Music

Let me skip 5 tracks down because that one (for some reason) works

Song not encoded correctly

*, Daddy Sonos!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*