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Matt Black
Contributor I
February 1, 2017
Answered

Add Music Services - can't find Amazon Music

  • February 1, 2017
  • 20 replies
  • 7622 views
Hi. I'm probably missing something simple here so apologies in advance but im trying to link Amazon Music to my Sonos System but can't find it listed in "Add Music Services". This is not an Amazon prime streaming account but the basic music that I've bought and downloaded. The Amazon music app is installed and working fine. I'm going to around in circles trying to use the online guides so any assistance great fully received.
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    Best answer by Matt Black
    Is there any way your location settings could be an issue, or do you have anything like a VPN running to disguise public IP location? I would expect that to affect more than Amazon Music though.

    Spot on John !
    Just off the phone to tech support and after a quick scan of my diagnostics they picked up that my locale was UAE not UK. Not sure how that happened as I don't think I ever amended my profile for the time I was there. However all sorted now and working like a dream again. One happy camper. Thanks to you and tech support

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    Matt BlackAuthor
    Contributor I
    February 1, 2017
    Good link thanks for that.
    I'm in the UK and have option 3, Amazon Music Library.
    The issue i have is the instructions:

    "Sonos Controller App for iOS or Android
    From the Sonos music menu, select Add Music Services.
    Select Amazon Music from the list.
    Select I already have an account.
    Head over to the displayed link.
    After logging in, enter the code that is provided to complete setting up your Amazon Music account on Sonos."

    There is no Amazon Music to select even though the app is installed and works well standalone.
    John B
    February 1, 2017
    Is there any way your location settings could be an issue, or do you have anything like a VPN running to disguise public IP location? I would expect that to affect more than Amazon Music though.
      Matt BlackAuthor
      Contributor I
      February 1, 2017
      Thanks for your efforts John. Much appreciafed. Is there anyone else out there that can help please ?
      John B
      February 1, 2017
      There is always the old favourites - reboot router and entire network. Or uninstall and reinstall controllers - but the fact that Android and iPhone affected suggests a system issue not a controller issue.
        John B
        February 1, 2017
        Sorry I couldn't help. If nobody else has any ideas best just to call Sonos Support.
          Matt BlackAuthor
          Contributor I
          February 1, 2017
          Is there any way your location settings could be an issue, or do you have anything like a VPN running to disguise public IP location? I would expect that to affect more than Amazon Music though.

          I'll have a dig around in this area. I used to work in the middle East and had to use cyberghost to access anything meaningful. I don't use the service now and have uninstalled the app but I suppose it could be a legacy issue. Good shout. I'll have a poke about under the hood and see if I can turn anything up. I wonder if it's worth submitting a diagnostic report to Sonos support as they should be able to pick that up?
          John B
          February 1, 2017
          Certainly no harm in doing so, I'd do that while you dig. I also have 7Digital listed as a service and you didn't mention them, so maybe it isn't just Amazon?
          Matt BlackAuthorAnswer
          Contributor I
          February 1, 2017
          Is there any way your location settings could be an issue, or do you have anything like a VPN running to disguise public IP location? I would expect that to affect more than Amazon Music though.

          Spot on John !
          Just off the phone to tech support and after a quick scan of my diagnostics they picked up that my locale was UAE not UK. Not sure how that happened as I don't think I ever amended my profile for the time I was there. However all sorted now and working like a dream again. One happy camper. Thanks to you and tech support
          John B
          February 1, 2017
          That's good news. Pleased to have helped.
          SarahSTG
          Lyricist I
          July 12, 2019
          Hi,
          I seem to be having a similar problem. I’m not as tech savvy so I just wanted to know if you could share what you expressed to the tech support? Was it sonos tech support you called to get this resolved?

          Thanks so much,
          Sarah
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