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Matt Black
Contributor I
February 1, 2017
Answered

Add Music Services - can't find Amazon Music

  • February 1, 2017
  • 20 replies
  • 7622 views
Hi. I'm probably missing something simple here so apologies in advance but im trying to link Amazon Music to my Sonos System but can't find it listed in "Add Music Services". This is not an Amazon prime streaming account but the basic music that I've bought and downloaded. The Amazon music app is installed and working fine. I'm going to around in circles trying to use the online guides so any assistance great fully received.
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    Best answer by Matt Black
    Is there any way your location settings could be an issue, or do you have anything like a VPN running to disguise public IP location? I would expect that to affect more than Amazon Music though.

    Spot on John !
    Just off the phone to tech support and after a quick scan of my diagnostics they picked up that my locale was UAE not UK. Not sure how that happened as I don't think I ever amended my profile for the time I was there. However all sorted now and working like a dream again. One happy camper. Thanks to you and tech support

    20 replies

    John B
    February 1, 2017
    I am not an Amazon Music user so I wouldn't rely on this too much! But if this music has been bought outright and downloaded to your phone (?), then I'd expect it to be found under "on this mobile device" or "on this iPhone", depending on type of phone. Where have you downloaded to?
    Matt BlackAuthor
    Contributor I
    February 1, 2017
    Hi John. Thanks for the reply. Not sure which repository the downloaded music is stored as I access it through the the app both on the iPhone and Android tablet. My understanding is that Amazon music is accessed the same way as a service like Spotify by adding it to Sonos as a music service but it's not listed. Having said that as my music has been downloaded to my local device and I don't rely on the c!oud then I would expect to see it available as a source "on this device" which I don't either. Curious.
    Matt BlackAuthor
    Contributor I
    February 1, 2017
    Just for completeness I'm running Sonos v7.1 on Android and iPhone and the issue is the same on both devices.
    John B
    February 1, 2017
    Are you sure it isn't listed in available services? They aren't in alphabetical order. Or rather, any existing services you have are listed first so might be hiding it.
    Matt BlackAuthor
    Contributor I
    February 1, 2017
    Just had a look on the tablet as I might have missed that one but my services are listed alphabetically and they start with Anghami, Apple Music, Audiobooks.com through to Stitcher Smart Radio and Trouble of noise !
    Matt BlackAuthor
    Contributor I
    February 1, 2017
    That should be Tribe of Noise!
    John B
    February 1, 2017
    Sorry I amended my post re alphabetics. In which country do you live?
    John B
    February 1, 2017
    This link gives country availability for Amazon Music through Sonos

    https://sonos.custhelp.com/app/answers/detail/a_id/3524/~/amazon-music-and-sonos
    Matt BlackAuthor
    Contributor I
    February 1, 2017
    UK. Scotland to be precise although we are still part of the UK for now
    John B
    February 1, 2017
    Then I'm totally baffled! It's there on my Android phone.
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