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User431290
Contributor I
March 6, 2014

Access to music library denied

  • March 6, 2014
  • 33 replies
  • 23275 views
Not an initial setup -- I've been using Sonos on a Mac and iPhone for weeks, now the Mac controller is being denied access to the iTunes music library. Problem started after I installed the most recent Mac update (10.9.2) on the laptop. I've checked permissions, removed and tried to re-add the library, restarted router, etc.
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33 replies

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BrentHerridge
Contributor I
January 18, 2019
Every time I use Sonos to play music from the library on my Mac (High Sierra 10.13.4) i get access denied. I delete the library from Sonos and re-add it, and its fixed. But I have to do this EVERY SINGLE TIME I USE SONOS !!! It is so irritating.

I have even done a manual chmod 777 on all files in the entire Music directory tree and that doesn't even work.

When will Sonos issue a patch where they simply verify the app has read access rather than some bizzarre ACL that only Sonos can set or see ?

It really makes Sonos worthless.
Airgetlam
Airgetlam
January 18, 2019
Perhaps if you were to submit a system diagnostic, Sonos might be able to see what issue you're running in to.

I'm willing to bet that there's a virus program that's blocking access to your music library, but all of that is delineated in the FAQ anyway.
Bruce
BrentHerridge
Contributor I
January 18, 2019
Submitted 1054660113. The "Submit diag" link was broken in previous posts. I do not have any anti-virus running apart from standard Mac OS. Previous posts suggested stopping all file sharing, but that is not an option either. It's like "Stop using gasoline and your car won't have problems".
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