Access to music library denied

Made no difference to me. All the date and times were correct and I'm still getting the access denied message. :-? Rubbish!! I've reset our internet and unplugged the Sonos chub and it's made no difference. Do any Sonos representatives check threads? Can you help please?

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.
Hey Andrew - Just spoke with a rep. 

Go to Sonos preferences, then the Date and Time tab. From there make sure everything is configured correctly (time zone, time, date, etc). It was something to do with the latest updates between the two where the time and dates needed to match with the Mac. Expect a hotfix soon - but that is honestly the weird quick fix. Let me know.


Hi User276765,

The access denied error usually means that the security settings on your computer have changed and that your Sonos system no longer has access to your computer's shared files. There are a few things that could cause this, from operating system updates to changing account permissions. To understand why your Sonos gets this message I would like to see some data from your system. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.

I am receiving this error now as well. I am logged in to the computer where the music is stored in the music library. I am the administrator. The folder is shared with full permissions to everyone. I sent the diagnostics.

Your confirmation number is: 6187422

I am receiving this error now as well. I am logged in to the computer where the music is stored in the music library. I am the administrator. The folder is shared with full permissions to everyone. I sent the diagnostics.

Your confirmation number is: 6187422

Hi Drew,

Do you have another computer on your network with the same name? If you have another compute with the name "kelt" it could cause this error as there is no share set up for Sonos on that computer. In this case it would help to rename either the computer with the music share for Sonos (and then remove and add the music share back), or to rename the other computer.

If you don't have another computer with the same name, it may help to delete the Sonos user from your computer's user list, then remove the music share and add it back. This will rebuild the user permissions on the share and may help.

I am receiving this error now as well. I am logged in to the computer where the music is stored in the music library. I am the administrator. The folder is shared with full permissions to everyone. I sent the diagnostics.

Your confirmation number is: 6187422

Hi Drew,

Do you have another computer on your network with the same name? If you have another compute with the name "kelt" it could cause this error as there is no share set up for Sonos on that computer. In this case it would help to rename either the computer with the music share for Sonos (and then remove and add the music share back), or to rename the other computer.

If you don't have another computer with the same name, it may help to delete the Sonos user from your computer's user list, then remove the music share and add it back. This will rebuild the user permissions on the share and may help.

I actually deleted the Kelt folder. That is a NAS drive. I am able to add that back on, but I wanted to serve the music from the Windows 10 PC in my office. Ther are no duplicate computer names on my network. I was able to add it to the computer, by telling it to look for a network device, even though it is the local computer

I actually deleted the Kelt folder. That is a NAS drive. I am able to add that back on, but I wanted to serve the music from the Windows 10 PC in my office. Ther are no duplicate computer names on my network. I was able to add it to the computer, by telling it to look for a network device, even though it is the local computer

Hi Drew,

Adding your Windows share as a network share would allow you to define the user name and password. It's possible that there was an issue with the Sonos user permissions created by the local share. It sounds like things are working though, let me know if you run into any more issues.

I'm having the same problem. Just bought an additional Play 3 and play 1. Very frustrated. Tried everything that was suggested in these posts.

If your frustrated with the PC not connecting - - I would call Sonos on the phone and let them deal with it.

I long ago went to an NAS drive attached to router vs. trying to keep all files on my desktop. So I don't run into these firewall type issues.

Thanks for quick response and suggestion. Emailed sonos support, but wanted to get this fixed today. Part of frustration is lack of 24/7 phone support.

Thanks for quick response and suggestion. Emailed sonos support, but wanted to get this fixed today. Part of frustration is lack of 24/7 phone support.

Hi WTNorman1,

Are you running Windows 10? If so you may need to enable SMB 1 sharing. To do so, head into the Windows control panel, choose programs, and then turn Windows features on or off. Here you should be able to check the box for SMB 1.0/CIFS.

If that doesn't do the trick, please send in a diagnostic report and reply here with the confirmation number.

Same thing happened to me. Updated OS to Mojave and started getting "Denied" music.

Fix: Remove the music library folder from preferences then add again.