Contributor I

Access to music library denied

Forum|Forum|12 years ago
March 6, 2014
33 replies
23275 views

Not an initial setup -- I've been using Sonos on a Mac and iPhone for weeks, now the Mac controller is being denied access to the iTunes music library. Problem started after I installed the most recent Mac update (10.9.2) on the laptop. I've checked permissions, removed and tried to re-add the library, restarted router, etc.

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Susan Hooper

Lyricist I

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

I have followed the same thread. I have used Sonos with my mac without problem for years. I have now upgraded both the Mac and to Yosemite. I get the message trying to play access to library music denied'. Why is this? All of the fixes above have not helped.
Thanks
Susan

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anthony brenner

Lyricist I

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

Hi Everyone, I'm having the same problem and checked that time and date both automatically synch with the internet. Does anyone have any other solutions? Thanks, Tony

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anthony brenner

Lyricist I

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

PS This happened after I upgraded to Yosemite as well.

Ryan S

Retired Sonos Staff

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

If you're having trouble with the music library following an operating system update it's a good start to remove and re-add your music share. This page has some great steps to start with toward getting this resolved. You can also use our OS X specific sharing help page found here.

I'd be happy to take a look at a diagnostic for you as well if you can submit a diagnostic and reply back here with your confirmation number.

Thanks

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Berend Simons

Lyricist I

I've had the same problem after updating to the newest version. For me, renewing the 'shared music' information was sufficient to resolve the problem. (Manage > Music Library Settings > Music Library). Hope it works for you too

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ajeuretig

Lyricist I

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

Hi- Thanks for this. I just submitted a diagnostic (4682133). I have iTunes pointed at my share. I have uninstalled/reinstalled several times. Some tracks play, some tracks say share denied. Please advise, thanks!

Ryan S

Retired Sonos Staff

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

Hi Ajeuretig,

Are you trying to share off of a USB drive connected to a Time Capsule or an Airport Express? If some of the songs from there play fine, but others give that permission or connection issue error it could be a latency or issue with the drive itself. Have you tried sharing the music right from your computer instead of the router?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

Matt_137

Contributor I

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

Hi- Thanks for this. I just submitted a diagnostic (4682133). I have iTunes pointed at my share. I have uninstalled/reinstalled several times. Some tracks play, some tracks say share denied. Please advise, thanks!

I have the same issue, the itunes purchased ones seem to play ok, any other music purchased outside of this I get the denied access issue? They are all installed in the same folder (itunes/music) and itunes plays them all OK? Need this issue fixing please asap its very frustrating.

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Jeff_46

Contributor III

I had the same issue: no controller (Mac OS X, iPad, iPhone) could connect to the media server (Mac Mini through an Airport Extreme Base Station) with "Access Denied". I tried all of the solutions I could find on this support site. Having enjoyed access to my SONOS system for over a year, then randomly unable to connect to the media server because of Denied Access?

The solution was to RESTART the Airport Extreme Base Station.

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User276765

Lyricist II

Made no difference to me. All the date and times were correct and I'm still getting the access denied message. :-? Rubbish!! I've reset our internet and unplugged the Sonos chub and it's made no difference. Do any Sonos representatives check threads? Can you help please?

I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.

Hey Andrew - Just spoke with a rep.

Go to Sonos preferences, then the Date and Time tab. From there make sure everything is configured correctly (time zone, time, date, etc). It was something to do with the latest updates between the two where the time and dates needed to match with the Mac. Expect a hotfix soon - but that is honestly the weird quick fix. Let me know.

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