Skip to main content
MWINMILL
Contributor I
Oct 11, 2018 1:47 AM UTC
Answered

9.2 Update Question - Manage options greyed out

Updated to 9.2 but now the "manage" options are greyed out. I can't find any of my imported playlists. I am running a iMac OS X 10.10.5. I can't find any related resolutions so looking for help. Submitted diagnostics # 1769237365.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    John BAnswer
    Oct 13, 2018 9:15 AM UTC
    You need OSX 10.11 or higher for full functionality now. You need to update your OS (assuming that is possible for your Mac).

    But 'full functionality' has been significantly reduced in the desktop controller.

    https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300/index1.html
    View in thread

    22 replies

    Show previous replies
    mayasev
    Lyricist II
    Nov 25, 2018 6:40 PM UTC
    So, John B, no desktop controller has the feature to upgrade the music library? So how does that work then?
    Translate
    Chris
    Chris
    Lead Maestro
    Nov 25, 2018 6:45 PM UTC
    You can configure music library from the mobile device pointing it properly to the desktop location.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    mayasev
    Lyricist II
    Nov 25, 2018 7:21 PM UTC
    Yes Chris, but there is no feature to update the library and access new playlists available from the mobile device. Or if there is, then I can't find it!
    Translate
      Stanley_4
      Stanley_4
      Grand Maestro
      Nov 25, 2018 8:26 PM UTC
      Update library (android) is under More, Settings, Manage Music Library, Update Music Index Now.

      Playlists are under My Sonos

      I don't know who this new controller was designed for but it sure wasn't me or the wife as we hate it.
      Translate
      Neal_11
      Avid Contributor I
      Nov 28, 2018 5:02 PM UTC
      iPhone v9.2 manage music library greyed out! Almost 2K$ speakers that DID WORK FINE now broken!

      Why must speakers be upgraded along with controller if I HAVE NO INTENTION OF WASTING MORE $ on a system WITH NO LEGACY SUPPORT?
      Translate
      Neal_11
      Avid Contributor I
      Nov 28, 2018 5:16 PM UTC
      Sonos has no legacy support! 2K$ system was working fine; now broken by forced “updates . iPhone Sonos 9.2 can’t manage music library.

      Buying new computer system is not a reasonable solution for problems your company created!
      Translate
      Smilja
      Smilja
      Nov 28, 2018 5:27 PM UTC
      You mean your iPhone is running iOS v9.3.5, that is why the installed Sonos app is partially supported.
      Translate
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Neal_11
      Avid Contributor I
      Nov 28, 2018 5:38 PM UTC
      No my phone is running iOS 12.1.1

      If I want to update the controller it wants to update my controller and speakers.
      The last time I did that it pooched my entire system.

      I don’t have any new speakers, with my disappointment in this company I won’t add any new speakers, so why I must I be forced into updating speakers to update the controller?
      Translate
      Smilja
      Smilja
      Nov 28, 2018 5:55 PM UTC
      No my phone is running iOS 12.1.1

      If I want to update the controller it wants to update my controller and speakers.
      The last time I did that it pooched my entire system.

      I don’t have any new speakers, with my disappointment in this company I won’t add any new speakers, so why I must I be forced into updating speakers to update the controller?

      Next time... this time it's too late because the Sonos app has already been updated.

      How to disable automatic downloads and app updates on iOS devices
      Translate
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Neal_11
      Avid Contributor I
      Nov 28, 2018 8:48 PM UTC
      I found a workable inexpensive solution to my managing music problem with the updated Sonos controller 9.2

      I purchased a third-party app called SonosPhone, there’s also a version for SonosPad, and it has a means to manage iTunes music which includes playlists.

      I didn’t have to buy any expensive hardware, or new computer systems, or throwaway phones.

      It cost me $2.99 for a copy for the app for my iPhone. I’m also going to get one to use on my iPad. And then I am going to never update my Sonos controller system again because it’s working fine and I wish it to stay that way.
      Translate
      Show more replies
      Terms & ConditionsAccessibility statement