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MWINMILL
Contributor I
Oct 11, 2018 1:47 AM UTC
Answered

9.2 Update Question - Manage options greyed out

Updated to 9.2 but now the "manage" options are greyed out. I can't find any of my imported playlists. I am running a iMac OS X 10.10.5. I can't find any related resolutions so looking for help. Submitted diagnostics # 1769237365.
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    John BAnswer
    Oct 13, 2018 9:15 AM UTC
    You need OSX 10.11 or higher for full functionality now. You need to update your OS (assuming that is possible for your Mac).

    But 'full functionality' has been significantly reduced in the desktop controller.

    https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300/index1.html
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    22 replies

    quirland
    Lyricist III
    Oct 13, 2018 6:19 AM UTC
    Same thing happened to me after I updated to Sonos 9.2. I am running OS X 10.10.5. Also I can only access EQualizer in Preferences Menu.

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    John BAnswer
    Oct 13, 2018 9:15 AM UTC
    You need OSX 10.11 or higher for full functionality now. You need to update your OS (assuming that is possible for your Mac).

    But 'full functionality' has been significantly reduced in the desktop controller.

    https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300/index1.html
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      Paulw123
      Paulw123
      Virtuoso
      Oct 13, 2018 9:17 AM UTC
      New system requirements:-
      https://support.sonos.com/s/article/126?language=en_US
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        World Virus
        Lyricist II
        Oct 16, 2018 4:15 AM UTC
        So is there anyway to downgrade the sonos?
        The system was working great for me until it prompted me to update. Now I cannot use it at all.
        I cannot update my server machine, it's running 10.10.5 which i need for work, too many features have been removed from later OS's
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          Stanley_4
          Stanley_4
          Grand Maestro
          Oct 16, 2018 6:12 AM UTC
          Downgrading isn't supported. About the only solution is to get a supported mobile device and use it for the things the desktop controller can no longer do. A cheap Android tablet stuck in a dock on your desktop may be the most convenient. An Amazon Fire tablet may be the cheapest.
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            World Virus
            Lyricist II
            Oct 16, 2018 6:25 AM UTC
            Thanks Stanley, but my 150GB music library is on the Mac Pro and even the iPhones can't access it.
            I just recently came on board. At least this happened before I purchased any more Sonos gear, I may have to ditch the sonos and find a better alternative.
            It just seems odd that Sonos would release an automatic update that would break a system without warning.
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              Stanley_4
              Stanley_4
              Grand Maestro
              Oct 16, 2018 7:26 AM UTC
              The music library shouldn't have been impacted by these changes, you may have a different issue.

              I'd call Sonos or at least try one of their 24x7 support options like Twitter to see if they can help you. Forum staffing isn't 24x7 and kind of spotty even during business hours.
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                World Virus
                Lyricist II
                Oct 16, 2018 9:44 AM UTC
                Yer I'll give them a yell tomorrow.
                Music would initially play after the update but i couldn't update the library (Sonos manage menu greyed out).
                I googled supported systems, and either misread or found incorrect info that implied 10.10 or later was ok. After restarting everything and still having no joy, I uninstalled then reinstalled (and chose use existing setup). Thats when the library had all disappeared. Sonos manage menu still greyed out.
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                  mayasev
                  Lyricist II
                  Nov 25, 2018 5:59 PM UTC
                  I have this problem too. I am not going to buy a new mac just to get back these features. Very bad of Sonos to force an upgrade on users which then is not fully compatible. Why oh why are we forced into upgrading? I did not want any new features and WAS happy with the way everything worked, not any more
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                    John B
                    Nov 25, 2018 6:05 PM UTC
                    I have this problem too. I am not going to buy a new mac just to get back these features. Very bad of Sonos to force an upgrade on users which then is not fully compatible. Why oh why are we forced into upgrading? I did not want any new features and WAS happy with the way everything worked, not any more No desktop controller now has these features. So it would be no use if you were to buy a new mac anyway
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