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Contributor I
November 17, 2017

8.2 Is Completely Frustratingly Awful

  • November 17, 2017
  • 67 replies
  • 2986 views
I created an account here so I can vent. This latest version of the app is horrible. There appears to be rhyme or reason about where anything is located. For some bizarre reason I cannot search for music from the music tab. On the search tab there are buttons at the bottom... but the actual search icon is a dim thing at the top. BTW, what is with unreachable buttons at the bottom? When I am holding my device my thumbs point up, not down. On a scale of 1 to 10 the usability of this version is about minus 3.
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67 replies

Contributor II
December 7, 2017
Agreed. The new android app STINKS. The bright skin is hideous, and that's the least of the problems. Everything -- and I mean EVERYTHING -- that was quick and easy and intuitive to do in the old version, has been moved and changed and hidden and made more complicated. The old app wasn't perfect, but it was easy to use. I have to re-learn the new app every time I pick up my phone. Pandora functions are much harder to use, and the listing of stations is random, rather than alphabetic. There is not one single change in this app that helps me. I hate it. I hate it. I hate it.

And, when are Android users going to get trueplay?

I've got $1400 worth of Sonos gear, and you go and make my primary controller much worse. Thanks a bunch.

Are you listening, Sonos?
terryuk
Enthusiast I
December 7, 2017
There's definitely been a bit of a harsh learning curve with some of the changes, so I understand the frustration. I put a thread up here which outlines things for room changes a bit easier.

The team is hard at work taking into account your feedback. I can't speak to specific changes yet, but it's all being considered. After decisions are made, they have to implement and then go through a full testing phase. Some changes were released in 8.2, and more are likely to come in the next couple updates. I'll let you know as soon as there's more to share.


I think it is much much more than a "harsh learning curve" unfortunately. It is now so unintuitive to use, and has such a poor UI (with too many required swipes in all directions and non obvious hidden away functionality, it almost needs throwing away and starting again, maybe utilising the best of previous app designs as a start point. Version 7 was almost ok and would be a better baseline to build on. The "My Sonos" tab drives me nuts, to the point that I've now downloaded the SonoPhone & SonoPad Apps in order to get the nice straightforward "Favourites" list back.
Lyricist III
December 9, 2017
Oh, and we are unable to access "Music Library".
And there is no longer a "Now Playing" screen
Lyricist I
April 22, 2018
Oh my GAWD this app design is so bad I wanna pull my hair out. It's the least intuitive thing I've seen in ages. For such a modern product, the app is insanely frustrating. The user experience is just terrible, the flow isn't natural, you can't just add or remove or rename things easily. All of the menus take multiple steps - the music streaming syncing is backwards from how the music services work. GAWD I hate this app.
Prodigy II
April 22, 2018
After months of using this version, including updates with “refinements,” I still think its terrible. It is perhaps one of the most unintuitive apps I’ve ever used. What should be simple, and what WAS once simple, is now overly complicated. For reasons I don’t understand Sonos is sticking with this iteration of the app. I’ve resorted to using third-party apps for simple tasks such as choosing groups before I am forced to use the Sonos app for music, radio or podcast selection (and even that can be avoided by using streaming service apps that can directly link to Sonos, although those possibilities are limited).
Lyricist I
April 22, 2018
Toolio, could you reco a third party app you like? I’m in struggle city over here.
Prodigy II
April 22, 2018
Toolio, could you reco a third party app you like? I’m in struggle city over here.

On Android, Macronos is great for automating tasks. On IOS, SonoSequencer. I much prefer Macronos, though.