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Luc45
Trending Lyricist I
Mar 4, 2022 7:23 PM UTC
Answered

14.2 not playing any songs with special characters from the local library... AGAIN?!

Hi, updated to 14.2 today and suddenly noticed that songs with special characters in the filename or title (have not investigated in depth yet) won't be played from the local library.

I remember this problem from 13.1 and it was fixed in 13.3.

Anyone else experiencing this?

Really frustrating this happening again.

 

EDIT: Seems to work now after a couple hours. Did some rescans before, so not sure what changed things. Will observe.

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Corry P
Corry PAnswer
Sonos Staff
Mar 7, 2022 9:29 AM UTC

Hi @Luc45 

Thanks for your post!

We’d obviously like to stay on top of this, so if you find you have a persistent issue, please let us know. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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8 replies

Corry P
Corry PAnswer
Sonos Staff
Mar 7, 2022 9:29 AM UTC

Hi @Luc45 

Thanks for your post!

We’d obviously like to stay on top of this, so if you find you have a persistent issue, please let us know. Thanks.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Luc45Author
Trending Lyricist I
Mar 20, 2022 12:38 PM UTC

It is a recurring problem and seems to be associated with updating the music library index.

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Luc45Author
Trending Lyricist I
Mar 20, 2022 4:57 PM UTC

It's the Beam. I can't initiate playback of special character titles from the Beam. Works with the other players.

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    Corry P
    Corry P
    Sonos Staff
    Mar 28, 2022 8:30 AM UTC

    Hi @Luc45 

    Thanks for updating the thread with that info!

    I was not aware that this issue had come back, but it appears with the Beam (Gen 2), it is indeed a known issue which we are working on getting fixed.

    Hopefully, it will be resolved soon.

     

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    1DB
    Contributor I
    May 7, 2022 10:35 PM UTC

    Hello, I have been reading that this issue is fixed but it is not, not at least for me! 

    I have 13.2.3 S2, build 64321150, using WD My Cloud.

     

    The name of the song is: Alazán - Digan Lo Que Digan - 05 - Vete. (Note the accent on the second “a”). I get the following message when I try to play it from the “PLAYLISTS”.

     

    I CANNOT play it.

    However, I am able to play the same song from “ARTISTS” (or SONGS, etc.): That is how the list of songs appears in Sonos when using PLAYLISTS: 

     

     

    BUT in ARTISTS, here is what I see

     

     

    It looks fine and I can play it!

     

    HELP!!!! Thank you….

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    May 7, 2022 11:25 PM UTC

    My solution sucks but it works, did it many years ago when I lost patience.

    I used a mass FLAC editor to make new copies of all my music files and to replace all accented characters with un-accented ones. I still have the originals and some day it may be safe to switch back to them.

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    1DB
    Contributor I
    May 8, 2022 12:10 AM UTC

    That is not right of Sonos users to have to do such acrobatics! In fact, I did DUPLICATE part of my library due to the HARD-CODED limitation on the memory in the speakers. 

    I was thinking to do what you said to my list but I thought, there must be an easier solution somewhere that Sonos can finally fix it for good. Hopefully...

     

    Thanks Stanley_4!

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    1DB
    Contributor I
    May 12, 2022 11:38 PM UTC

    ***** PROBLEM SOLVED *****

    While the excellent Sonos team was gathering information from me to help resolve this, I have spent some time myself researching and troubleshooting the issue. Since this only happens with playlists, I looked into how iTunes generates the .M3U files. It seems they have some "hidden" characters or some different mapping (!) when it comes to non-standard English letters.

    So, I copied the content of the iTunes-generated .M3U file and copied it into a new .TXT file. I then changed .TXT to .M3U.

    Et voilà,.... it worked !!!

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