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Master T
Master T
Prodigy I
October 19, 2022
Answered

14.18 Broke Desktop Volume Controller

  • October 19, 2022
  • 75 replies
  • 2955 views

The update to 14.18 seems to have broken the volume controller on the desktop app (Windows 11).  While I can still adjust the overall volume of a particular group with the top slide, the pop-up sliders that allow me to control the volume of the speakers within the group individually are no longer functional. 

 

 

I have confirmed that all of my speakers, as well as the apps on my phone and desktop all updated to 14.18. The sliders are working normally on my phone.

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    Best answer by jstory

    Sonos just release an update today 11/15/2022. Update Version 14.19 / Build: 70335070 appears to have fixed this problem for me.

    75 replies

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    freester
    Avid Contributor I
    November 16, 2022

    Just downloaded the update and it’s working for me. 😁

      kassey22000
      Enthusiast II
      November 16, 2022

      That fixed the volume control, yet my home, and some friends are still experiencing the progressive syncing issue where after re-grouping zones, some start to get out of sync over an hour or so.  This ONLY Happened after 14.18 and the escalation team has acknowledged it as such. 

      Very happy we can control volume again, but please fix the syncing issue otherwise the promise of “Whole House” listening experience is kind of shot. 

      Airgetlam
      Airgetlam
      November 16, 2022

      Yes, two different issues, one mostly a display/control issue, the other more likely deeper in the Sonos playback and synchronization software, which probably needs a lot more time to track down, fix, test, and finally release. I certainly hope that you and your friends have sent in a diagnostic submission, and called Sonos support about it. I would expect the more hard data from diagnostics that they have, the quicker they can determine what the issue is, and fix it, get it tested, and release it. 

      Unfortunately, as they’ve explained in the Diagnostics - How do they work? thread, they just don’t have the ability to read each diagnostic, unless you contact them directly. 

      I feel for you and your friends, though, and hope Sonos can get a fix out as soon as feasible. I rarely group rooms at this point in time, so I’ve not run in to this bug myself, but can well imagine it’s annoying as the dickens. 

      Bruce
      jonjen2
      Lyricist III
      November 19, 2022

      Thank GOD they finally fixed this!!!  Shame on SONOS for not getting it fixed sooner.  This was ridiculous when a 3rd party app had it right (phonos universal)  And the OEM could not get it corrected.  Shame on you SONOS!!!  Was going to buy a pair of 5’s for a Basement setup.  But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS.   Too much money spent on SONOS without support.  DUH  Listen to your CUSTOMER BASE.  Bring back full support from the PC APP.

        kassey22000
        Enthusiast II
        November 19, 2022

        Yes, Bruce, sent diag multiple times regarding the zone syncing issue and according to the good folks with the Escalation Team, dev is aware of the problem.  It’s just so irritating when updates are NOT vetted properly and sent out to the very people that ultimately help this company exist (paying loyal customers).  With many of these updates, they fix one thing and break two.  We’re just tired of this nonsense.  TEST TEST TEST before your release SONOS!  

         

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