Windows PC Sonos App keep asking to check for update, even it is already up to date

Is your app up-to-date as well as the speaker? 
 

Have you powered down your speaker and restarted it? If not, it may be worth doing so to your router too. Wait till it’s fully restarted and wifi is running before restarting your One. Sometimes the update process can lead to ip address conflicts if you’ve not set an allocated ip address for your speakers. 

Good day Nik9669a,

Thanks for your reply and advise, yes I have already tried to restart the Sonos speaker few times, even factory reset it 2 times already. The speaker with IP actually connected to the office internet by my mobile Sonos App (joined to the office Wi-Fi, same network with my PC). But since I want to play music from my PC, I install the Sonos App on my Windows machine and now stuck on the message keep asking to check update on that Windows Sonos Desktop App.

Main goal is to get the Sonos speaker nearby my seat (which taking 192.168.1.90 IP) be selectable from my PC so I can play music on it.

I checked on the DHCP table and don’t think it has IP conflict as all laptops/iMac/Sonos are set with DHCP.

It is the message keep showing in my Windows Sonos desktop app, after clicking “Check for Updates” it just goes to the “Your Sonos is up to date” window which I posted before.

Best regards,

Werner

Good day ​@controlav ,

Thanks for advise, hasn’t think about Firewall blocking, I will check with infra team if any logs showing.

Best regards,

Werner

Hi Everyone,

Just wanna to share the case update here for reference. We have checked on Infra side, there has no blocking logs in Firewall related with Sonos App. Interestingly today when we check on the PC again, Sonos App prompts with 1 update available and after the installation, it can be running normally without looping on check for update message.

So…. Conclusion I can make for is it is Sonos App problem..? :)

Best regards,

Werner

I have exactly the same issue

full SONOS system amp/S1/S5 etc 

All up to date 9/8/25 software. On PC when opening SONOS 50% of the time it comes up with 

Switching out then in of SONOS sometimes is ok and normal start sometimes it doesn't work 

Nightmare

Was there ever a resolution for this? i’m having the same issue. i can access the system from my android app but the windows pc desktop sonos app is in this never ending update loop. the system works, the phone app works -- so other community comments about resetting devices (which i tried yesterday) don’t seem to apply. it seems like there’s something with the desktop app specifically that’s a problem. i’ve reinstalled the app after redownloading from the sonos site and i’ve looked at the windows defender firewall settings...everything seems ok. but the loop can’t be broken.

since this thread is specific to the windows desktop app, was wondering if there was ever a resolution.

Same with my system, just goes to open screen, checks for updates and goes no further.

Moderator edit: Removed picture with Sonos ID.

I am on 17.2.2 and this is happening on multiple devices. Like others mentioned, the phone works fine and sometimes I can get in. But, currently, none of my Sonos Windows Desktop applications will get beyond the Check for updates.

To reiterate, 

1. Launch App - receive a check for updates alert 

   

   2. click check for updates - told no update required 

      

      3. Click done, and returned to the screen in step 1
      4. Click on “More Options” and chose “Continue using the Sonos App” 

         

      5. Told some products are not registered to your Sonos account (FYI - they are), but click “Register your products”

         

      6. asked to sign in to access more features (no screenshot since it has personal information)
      7. Returned to the dialog from step 2 

         

          

I really want to use the desktop - I can see more, like it rather than using my phone. I have reinstalled the app a couple of times from new downloads and it still fails.

Try a reboot of your entire system. The Sonos devices, your router, and your PC. 

If you continue to have issues, I would recommend that you submit a system diagnostic from the PC, not the mobile phone, within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Just a thought, but I’d also make sure there is no port blocking software on this PC. Which could range from work profiles, VPNs, virus protection applications, etc. They could be blocking the app’s ability to reach the Sonos update servers. 

Thanks - I tried multiple machines (some had the VPN on, some had it off, some had no corporate pieces i.e. built as a personal machine),

Thanks - since this is not happening on my mobile devices, it doesn’t seem like it is the cause. I will ping support as per your suggestion.

Spoke to Support

ISSUE: one speaker had lost its registration

Support was able to see this, there was nothing in the UI (phone app) that would have helped me find this. However, I had noticed lately that this particular speaker was often not playing (it would start playing it if I unplugged it from power and plugged it back in, but then it would lose its ability to play - although pressing the play button would start play in the group it was connected to).

The fix, for those who might hit this in the future, was to do a factory reset on the speaker. That involved:

• unplug speaker from electricity
• press and hold play button
• plug in speaker while still holding play button
• once the light is blinking orange and white choose to add the speaker through the mobile app (under settings > Add Speaker or component
• since this was part of a paired set in a group with a sound bar (the surround component), I will need to remove the working part of that pair from the soundbar group, re-pair these two, and then re-add to the soundbar group.

CAUSE: from everything the support engineer saw on their end, it appears that this speaker had failed one of its updates (again, not visible in the desktop app as it showed the speaker with the same version and build as all the other speakers) - he ran diagnostics on his end, so it might be in the diagnostic report

Thanks again for everyone’s help and pointers.