Why is the new Sonos App crap?


Userlevel 6
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How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 


220 replies

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Totally agree with the statements above. Sonos WTF!! When using Mixcloud as a music service, it simply does not show playlist contents, or list of followers. It’s just empty!

What about implementing some system en function testing Sonos??? before releasing this crap.

Lucky they did not change the desktop app yet, so I can still somewhat use my Sonos from my laptop…

Man what a failure this release. 

Shocking.  The latest update has rendered a houseful of speaker completely useless.  I tell everyone I know not to buy anything from this company.  The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it.  But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway.  And god help me if I do successfully start a song, I’d better commit…  Because I won’t be able to turn the music off!

I`m in exactly the same position. The update is appalling. I shall not be buying Sonos again, ever!!! 

 

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Maybe time for the open source community to develop a Sonos app that is actually working.. ??

I`m in exactly the same position. The update is appalling. I shall not be buying Sonos again, ever!!! 

Maybe it’s something local? Only the new App seems to be working okay here? Maybe give Sonos Support a call and see what they say about your own setup? Nothing ventured and all that…

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Already did for my mixcloud problem, not sure if they could reproduce since they only have a mixcloud test account with no followers or playlists…. Really.. 

Already did for my mixcloud problem, not sure if they could reproduce since they only have a mixcloud test account with no followers or playlists…. Really.. 

I can’t really comment, I only use a free mix-cloud account and even then don’t use it that much so I probably can’t assist you here either (sorry).

Already did for my mixcloud problem, not sure if they could reproduce since they only have a mixcloud test account with no followers or playlists…. Really.. 

They won’t see the issue with the app with an account with no followers or playlists 🤦‍♀️

But there’s been quite a few threads about this so I’m sure they know. Whether it actually gets fixed timely …. Who knows

 

I agree its absolute crap. Often the app is minutes behind whats actually playing, takes ages to connect or recognise system components. the volume control seems to be ignored. when you shuttle your tracks in Amazon it always starts at the same track, it does not shuttle. I wish Amazon would write an app to connect to Sonos products. Their hardware is great but their software just poor, poor, poor and poor. I created and ran an IT company for 16 yrs and was for 18 yrs the head honcho for GP computing in the NHS. I recognise crappy interfaces when I see one.

Paul Cundy

It's hard to understand why there is no response or explanation regarding all this from Sonos themselves. Quite baffling and very frustrating...

 

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

 

Well . . . good for you (I think). 🤔

I cannot wait for some of Sonos' patents to end so others can compete in the market. I will be the first to jump ship. I'll burn the speakers as it would be unethical to sell this garbage to another poor soul. 

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

 

Well . . . good for you (I think). 🤔

You can’t polish a turd.

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

 

Well . . . good for you (I think). 🤔

You can’t polish a turd.

And yet….

 

Userlevel 5
Badge +6

I agree its absolute crap. Often the app is minutes behind whats actually playing, takes ages to connect or recognise system components. the volume control seems to be ignored. when you shuttle your tracks in Amazon it always starts at the same track, it does not shuttle. I wish Amazon would write an app to connect to Sonos products. Their hardware is great but their software just poor, poor, poor and poor. I created and ran an IT company for 16 yrs and was for 18 yrs the head honcho for GP computing in the NHS. I recognise crappy interfaces when I see one.

Paul Cundy

Try sonophone/sonopad  £2.99 if you are Ios user

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

 

Well . . . good for you (I think). 🤔

You can’t polish a turd.

And yet….

 



Admitting the app is a giant turd, even if polished is a big step for you. 

I agree its absolute crap. Often the app is minutes behind whats actually playing, takes ages to connect or recognise system components. the volume control seems to be ignored. when you shuttle your tracks in Amazon it always starts at the same track, it does not shuttle. I wish Amazon would write an app to connect to Sonos products. Their hardware is great but their software just poor, poor, poor and poor. I created and ran an IT company for 16 yrs and was for 18 yrs the head honcho for GP computing in the NHS. I recognise crappy interfaces when I see one.

Paul Cundy

Try sonophone/sonopad  £2.99 if you are Ios user

Or 16.1 on Android. Using something other than the new app may make your system usable again 

Userlevel 5
Badge +6

I agree its absolute crap. Often the app is minutes behind whats actually playing, takes ages to connect or recognise system components. the volume control seems to be ignored. when you shuttle your tracks in Amazon it always starts at the same track, it does not shuttle. I wish Amazon would write an app to connect to Sonos products. Their hardware is great but their software just poor, poor, poor and poor. I created and ran an IT company for 16 yrs and was for 18 yrs the head honcho for GP computing in the NHS. I recognise crappy interfaces when I see one.

Paul Cundy

Try sonophone/sonopad  £2.99 if you are Ios user

Or 16.1 on Android. Using something other than the new app may make your system usable again 

 

So I’ve just submitted this to them “hasn't addressed any of the more irritating issues, you're gilding the lily but its not a lily, its a rotting weed.”

 

Well . . . good for you (I think). 🤔

You can’t polish a turd.

And yet….

 

Admitting the app is a giant turd, even if polished is a big step for you. 

Once again you have misread the post and put your own slant on things that simply aren’t there. You do that a lot, I notice. Perhaps lookup ‘diagnosing misconceptions’ online and see if it may provide you with some answers to your issue.

I never do that Ken. Lighten TF up. 

I never do that Ken. Lighten TF up. 

Oooh, a bite… !! - the App is just a speaker controller.  Calm down, I don’t think I’m the one who needs to lighten up around here @Bumper, particularly as it works if everything is setup correctly on a stable network subnet. 

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