It takes forever to respond to inputs and tonight I have no control over the volume. Every time I play music there is an issue with the app. It is one of the worst apps I’ve ever experienced.
While I appreciate the resources you included, it’s confusing why you presume I did not make every effort to make those devices (eg Roam) work. I spoke with their customer service countless times over at least a couple years, and they were never able to figure out the specific issues. This is after confirming it was not purely a network issue; that is, the issues were not isolated with my home network.
The reason I wrote all this today is because I’m reminded of the frustration prior to selling off my portable devices. I just got off the phone with them again and they cited the extreme lag is due to issues with the software, which they hope to fix in the next update.
It’s odd. Don’t have any of these experiences you speak of, including the use of my Roam, which I play both individually, and on its own. As I said, in your situation I too would be angry, but I don’t appear to have the same situation that you are experiencing. So, from my perspective, it isn’t the app.
You incorrectly presumed the app is my sole issue. I will admit I could’ve been clearer so allow me to expand. I switched over to Sonos devices starting 2007. Shortly afterwards I started having technical issues from audio stuttering to lagging to sudden syncing issues to becoming unresponsive altogether until a reboot is performed. These issues have existed since then and still exist today. A simple search on Sonos community site will show you I am far from the only user experiencing these issues (and more) regularly. Hell, my cheap JBL speaker is leagues above, save for the audio quality because again I’m not arguing Sonos does not have superior hardware. When you cannot enjoy a tv show or playlist without running into an issue, it becomes a source of annoyance and frustration. That is why I sold my additional (portable) devices. Fortunately, the devices I kept are part of my tv system where one device is hardwired, thus creating a more error proof setup.
I agree their customer service is top notch relative to what is out there these days. I’m always surprised just how much they can do on the backend in terms of diagnostics and configuring my settings.
As Bruce above mentions, the issues you describe are more centred around wireless network latency and interference and certainly none of the things you mention explain anyway why you’ve posted in a thread entitled ‘Why does the Sonos App suck so badly’?
The issues you are now referring to are unrelated to the topic being discussed here, but in any event are likely solvable, but it’s a bit late if you’ve perhaps already parted company with most of your products.
While I appreciate the resources you included, it’s confusing why you presume I did not make every effort to make those devices (eg Roam) work. I spoke with their customer service countless times over at least a couple years, and they were never able to figure out the specific issues. This is after confirming it was not purely a network issue; that is, the issues were not isolated with my home network.
The reason I wrote all this today is because I’m reminded of the frustration prior to selling off my portable devices. I just got off the phone with them again and they cited the extreme lag is due to issues with the software, which they hope to fix in the next update.
You do realise that the App is not a ‘music player’, it’s merely a ‘remote’ control for your Sonos products. Once music has been started on your speakers, the Sonos App can be closed fully and any device that it’s running on can be powered off. So if the playing music is interrupted, or goes out of sync, it’s down to the connection between the audio source and the player/co-ordinator and/or the network subnet connections between any grouped players - it’s not going to be Sonos app related under any circumstances, ever. All I can say is if you have perhaps since sold on many of your products, then it’s certainly someone else’s gain.
There’s not nearly enough information here to even begin making any viable suggestions. So if not tried already, perhaps go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
I’m not having the issues mentioned, but I’m running the Sonos setup here on a WiFi mesh setup and the majority of speakers are using the faster 5Ghz band. All have SNR levels greater than 45dB showing in the Sonos App. Certainly no App issues when discovering devices and not seeing any volume adjustment lag, even across multiple (5+) grouped rooms.
Hopefully Sonos Support will be able to assist to resolve the matters seen.
Theres no helping, he is repporting general problems with the app, notice how other people says the same thing? that means that the problems are codedmdirectly into the app, witch i can confirm is a poorly coded bloatbomb of pure crap. Today i was forced to update, and at the end it repported an error, COULDNT UPDATE FOR SOME REASON. I then restarted the app and whent back to search for new firmware...gurss what, it was done updating, so it repported an error that diddnt occur? Yea, this is the lowest scum software on the internet today, there is no competition.
There seems to be lots of suggestions that the many “problems” faced by users are network issues. I’ve had Sonos speakers for 10+ years, and suffered no problems at all until the app upgrade last year, and I suspect from the comments on here and other social media that most peoples problems started then.
So (ignoring the appalling design and illogical set up of the new app) if we are all now experiencing network problems it would appear they are connected to the app release. Quite honestly if I could afford it, I'd get rid of my Sonos system (despite the amazing quality of the speakers).
There’s not nearly enough information here to even begin making any viable suggestions. So if not tried already, perhaps go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
I’m not having the issues mentioned, but I’m running the Sonos setup here on a WiFi mesh setup and the majority of speakers are using the faster 5Ghz band. All have SNR levels greater than 45dB showing in the Sonos App. Certainly no App issues when discovering devices and not seeing any volume adjustment lag, even across multiple (5+) grouped rooms.
Hopefully Sonos Support will be able to assist to resolve the matters seen.
Theres no helping, he is repporting general problems with the app, notice how other people says the same thing? that means that the problems are codedmdirectly into the app, witch i can confirm is a poorly coded bloatbomb of pure crap. Today i was forced to update, and at the end it repported an error, COULDNT UPDATE FOR SOME REASON. I then restarted the app and whent back to search for new firmware...gurss what, it was done updating, so it repported an error that diddnt occur? Yea, this is the lowest scum software on the internet today, there is no competition.
How can it (ever) be App related? - the App itself can be closed and the playing audio source will continue playing? Even the mobile device the App is installed on can be powered off. Audio playback interruptions/dropouts are not App related at all.
That said, If you or anyone are continuing to have issues with the App and/or your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.
Here is the link to contact them…
https://support.sonos.com/s/contact
Their App seems to be working okay here and I have quite a few Sonos products and music services installed (see attached - I’m using an old iPhone XR in the example shown), but I guess different Home Setups, Hardware and Networks can vary. I use a WiFi 6AX mesh to cover the Household. I’ve also put the majority of products onto the 5Ghz band and ensured their SNR levels shown in the Sonos App are set at 45dB or higher - as touched upon in this Sonos Support link:
https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app
So (ignoring the appalling design and illogical set up of the new app) if we are all now experiencing network problems it would appear they are connected to the app release.
Related yes, as part of the release was a change in how Sonos uses the local network to discover devices. Once past the discovery process that should have no impact.
FIX IT! SonoPad works flawlessly. Hire that guy. WTF?
There’s not nearly enough information here to even begin making any viable suggestions. So if not tried already, perhaps go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
I’m not having the issues mentioned, but I’m running the Sonos setup here on a WiFi mesh setup and the majority of speakers are using the faster 5Ghz band. All have SNR levels greater than 45dB showing in the Sonos App. Certainly no App issues when discovering devices and not seeing any volume adjustment lag, even across multiple (5+) grouped rooms.
Hopefully Sonos Support will be able to assist to resolve the matters seen.
Issues is with new app - old app dident have same issues - so its NOT a speed issue.
This is the worst system. Why can’t Sonos get it right after so many years. I keep getting bounced off my 5G network and connecting to 2G. I will NEVER buy another Sonos system again!!!!!!
Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.
This is the worst system. Why can’t Sonos get it right after so many years. I keep getting bounced off my 5G network and connecting to 2G. I will NEVER buy another Sonos system again!!!!!!
What are you referring to in the above ‘bolded’ comment, which product is getting bounced and what are you seeing exactly and where?
Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.
Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.
Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.
Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.
Does your router not allow manual WiFi band steering? If it does, (and many do support these things) then simply blacklist the MAC address of the device for the 2.4Ghz band. If it doesn’t, I’d consider replacing the router for a decent one that does.
Here are the Sonos devices that support a 5Ghz WiFi connection…
Note: I would only use this less reaching/penetrating, but faster, WiFi band if the Sonos device can achieve a decent SNR level (I usually aim for 45dB or higher), as shown in the Sonos App, but anything above 30dB should be fine too…
- Play:1
- Play:3
- Play:5 (Gen 2)
- Sub (Gen 1)
- Sub (Gen 2)
- Era 100
- Era 300
- Move 2
- Roam
- Roam 2
- Roam SL
- Five
- Move
- One (Gen 1)
- One (Gen 2)
- One SL
- Port
- Arc Ultra
- Sub (Gen 3 & 4)
- Sub Mini
- SYMFONISK Bookshelf (Gen 2)
- SYMFONISK Floor lamp
- SYMFONISK Picture frame
- SYMFONISK Table lamp (Gen 2)
- SYMFONISK Bookshelf (Gen 1)
Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.
Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.
Thank you.
Sonos is streaming sound, not video, so does the lower speed really inhibit the system to work right? You say the Sonos software that chooses the best possible connection is faulty?
Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.
Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.
Thank you.
Sonos is streaming sound, not video, so does the lower speed really inhibit the system to work right? You say the Sonos software that chooses the best possible connection is faulty?
I would have to change my WiFi on my laptop or iPhone to 2.4 in order to connect to the Sonos speakers. Does that help you better to understand? Has nothing to do with Sonos sound its how I have to connect to them.
Why would you have to change your phone’s connection?
Most any decent quality router makes the Wi-Fi band the device is connected to transparent to the devices trying to connect.
Why would you have to change your phone’s connection?
Most any decent quality router makes the Wi-Fi band the device is connected to transparent to the devices trying to connect.
Because connecting to 2.4 my internet speed is 40mbps, connecting to 5G is 560mbps
Why would you have to change your phone’s connection?
Most any decent quality router makes the Wi-Fi band the device is connected to transparent to the devices trying to connect.
Because connecting to 2.4 my internet speed is 40mbps, connecting to 5G is 560mbps
Remove any WiFi band isolation in your router configuration pages (if isolation is enabled) and it then will not matter at all which WiFi network segments are in use by Sonos products and/or your iPhone and Laptop. As
Sonos app has been horrible for many many years. I have lost all hope it will improve. I don’t understand what the CEO stepping down is going to do. The company has zero vision. Sure the hardware is amazing but what’s the point when you can’t use it. I sold off most my equipment except for what’s connected to my tv because that’s too much of a hassle. But you can bet I will never buy another product or service from them ever again.
I’m over this company as well and currently looking at other options. Never again will I buy a Sonos product. Every room in my house has Sonos speakers which are completely unusable because of an app that is not functional. Their problems have nothing to do with networking. The real problem is they cannot design an app that is usable. I’m out!
I’m over this company as well and currently looking at other options. Never again will I buy a Sonos product. Every room in my house has Sonos speakers which are completely unusable because of an app that is not functional. Their problems have nothing to do with networking. The real problem is they cannot design an app that is usable. I’m out!
If it’s not a networking issue, then it certainly does not explain why the new Sonos App is working for my Home setup and the App also works for friends and family too.
I would have offered to assist with some suggestions, but I guess if you’re out, then you’re out.
If not done so already, I would have at the very least spoken to Sonos Support before walking away, as they might have resolved the issues you were/are seeing.
Absolutely horrible app...they really screwed the pooch. Extremely slow accessing songs off YouTube music. Volume control slow to respond, etc. I miss the old controller tablet I had.
Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.
However, if you’re continuing to have this delay, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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