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Why does the new Sonos App not find my products 25% of the time?

D
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I normally use the new Sonos App (Android) on either my Google Pixel 8 phone or my Apple iPad to control my system.  Over the last 2 weeks I have found that 25% of the time when I open the new Sonos App I get a message saying no products found?

 

I also have an 8 year old iPad that still runs the old Sonos S2 App.  It can always find my Sonos speakers and control them.

 

I suspect the new Sonos App is trying to log into the Sonos Cloud system to get some information for my account and when it doesn’t get what it needs, it defaults to displaying no products found.  

 

Has anyone else experienced this and how did you resolve it?

 

Thanks very much

 

Dave

Best answer by Corry P

Hi ​@David Wilkinson Canada 

Thanks for your post!

Sorry to hear of this problem you are having with your speakers not being discovered by the app reliably.

The first thing I’d recommend doing when you see this issue is to just force-close the app and reopen it.

It is excessive, of course, to have to do this a quarter of the time that you open the Sonos app. I suspect that this may relate to the topography of your network; if you have any WiFi boosters or extenders, please try turning them off for a while to see if it improves the app connection rate. If this does help, you may want to look into using a mesh WiFi system rather than extenders or boosters (which are not supported due to their tendency to produce results such as this).

If you don’t have any such devices, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - it may be that a change in a router setting will resolve this for you.

I hope this helps.

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4 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • Answer
  • April 7, 2025

Hi ​@David Wilkinson Canada 

Thanks for your post!

Sorry to hear of this problem you are having with your speakers not being discovered by the app reliably.

The first thing I’d recommend doing when you see this issue is to just force-close the app and reopen it.

It is excessive, of course, to have to do this a quarter of the time that you open the Sonos app. I suspect that this may relate to the topography of your network; if you have any WiFi boosters or extenders, please try turning them off for a while to see if it improves the app connection rate. If this does help, you may want to look into using a mesh WiFi system rather than extenders or boosters (which are not supported due to their tendency to produce results such as this).

If you don’t have any such devices, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - it may be that a change in a router setting will resolve this for you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Dogdad
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  • Dogdad
  • Headliner III
  • 442 replies
  • April 7, 2025

​@Corry P … he says his 8 year old iPad which is using WiFi finds his system every time.. the crappy app is subject for sure.. biggest mistake Sonos has ever made.

Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • April 7, 2025

Hi ​@Dogdad 

But there is a reason why the app cannot find the speakers; if the answer was simply that the app is at fault, then no-one would ever be able to connect, ever.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
C
Corry P wrote:

Hi ​@Dogdad 

But there is a reason why the app cannot find the speakers; if the answer was simply that the app is at fault, then no-one would ever be able to connect, ever.

 

This is a ridiculous response. Next will you be  blaming their wifi? 

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