Hi ​@David Wilkinson Canada 

Thanks for your post!

Sorry to hear of this problem you are having with your speakers not being discovered by the app reliably.

The first thing I’d recommend doing when you see this issue is to just force-close the app and reopen it.

It is excessive, of course, to have to do this a quarter of the time that you open the Sonos app. I suspect that this may relate to the topography of your network; if you have any WiFi boosters or extenders, please try turning them off for a while to see if it improves the app connection rate. If this does help, you may want to look into using a mesh WiFi system rather than extenders or boosters (which are not supported due to their tendency to produce results such as this).

If you don’t have any such devices, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - it may be that a change in a router setting will resolve this for you.

I hope this helps.

​@Corry P … he says his 8 year old iPad which is using WiFi finds his system every time.. the crappy app is subject for sure.. biggest mistake Sonos has ever made.

Hi ​@Dogdad 

But there is a reason why the app cannot find the speakers; if the answer was simply that the app is at fault, then no-one would ever be able to connect, ever.

This is a ridiculous response. Next will you be  blaming their wifi?