Sonos, please tell us the plan and what you are doing everyday to make this work.
My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.
Please keep us informed on what you are doing to make it right!
The app is still a load of crap in 18th August 2024. What on earth are you messing around at? The volume control is randomly jumping. I turn it up and it leaps back down. Songs just randomly stop and start. It worked perfectly before. Why have you not tested the software before you released it. Your entire brand is built on trust. I’ve spent a fortune on Sonos. I have it in every room of the house. A total of 16 speakers. It’s a joke. CEO and CTO and SW Dev Manager and Test Manager should all be fired for this. You must get this fixed ASAP. if you work there and you don’t own Sonos and use it every day at home shame on you. You should leave immediately. I’d like to say I’m done. But the switching cost is too high. Get it fixed.
Moderator Note: Modified in accordance with the Community Code of Conduct
#amen
Every couple days I look at my available app updates, hoping for a new version of Sonos that returns the app to usable status. For how incredibly bad this app is, there are REMARKABLY few updates coming out of Sonos.
I’d guess I’ve opened the app about 40-50 times over the last week, and only once did it actually work for me. The rest of the time, it’s the same “No products found” window - leaving me doing everything by voice control or running around and setting the volume manually on each speaker. Insane!
Adding my $.02 in the hopes that it will create more traction so Sonos takes note and fixes it.
I am ROUTINELY setting up a new system in the app only to have them somehow forgotten in 2 days time.
Many times when setting up the new system I have to go through the “I don’t see my product” troubleshooting feature which involves a series of factory resets to my multiple devices in order to add them only to do it again.
I used to love Sonos and now I have extreme disdain, regret, and frustration at this brand. At this point I’m beginning to feel it would be a serious matter of corporate irresponsibility for Sonos to put any time, attention, or resources into a single new product. All the capital (both time and monetary) should be placed into unf***ing the existing issues and make good on promises made to the consumers that purchased Sonos brand products.
When asked about Sonos, I tell people to run away, far away and will do so for some time I’m afraid. I will not purchase another Sonos brand product for a long, long time. If ever.
Moderator Note: Modified in accordance with the Community Code of Conduct.
I have ios apple setup as well and it is flakes too. I can use sonos voice control only to turn on my speakers. The ios app will not work consistently period and cannot be trusted.
So Today is September 12, 2024 and Sonos CEO has once again not kept his promise about regular updates on the app fix! Nobody knows where this ship or sonos business is going, but seems to me it's a race to the bottom!
About two weeks ago, there was a Sonos update on my iPhone. The Sonos app is now running Build 80.07.03-release+20240819.7fd7da0dd. My Sonos One speakers and Sonos Move are running Version 16.3.3 (build 80.1-56190). I hope I don’t jinx myself for saying this, but the Sonos app now functions properly 100% of the time on my iPhone 15 Plus. The app is still non-functional on my wife’s older iPhone SE 2nd Gen, even though she’s running the same version of the app. Same system, totally different results. Doesn’t make any sense, but I’m happy to have my app functioning properly for the first time in months!
Lucky you, Steve! I thought the same up until that latest update (except still waiting for the playlist edit functions..), but now I’ve lost connection to my iTunes music library. After nearly two hours on the phone to Sonos help desk yesterday, it transpires this is due to an issue between Sonos and iOS. So it doesn’t matter if I attempt to index from my MacBook or iPhone, I cannot connect to my iTunes music library. The only work around is to use airplay or Bluetooth, but then ofcourse functions are limited. And so, after 3 months, the problems continue with the blasted new app 
An “issue between Sonos and iOS” could also be on Apple’s side, maybe in advance of iOS 18.
I’ve been a long time customer of Sonos and stayed on the legacy S1 App due to older devices in use. I haven’t experienced many of the issues so many loyal customers have. But… I recently bought a new Beam to be used at a different location than my existing setup, and for a month now am unable to create the system in the newest version of the new app. I’ve even registered a new username and email for the new system however cannot create the system in the new app. The beam isn’t recognized after initial pairing within the app. The beam says it connects yet the app home page goes immediately to no products found…. Would anyone have similar experience or know a work around? I’ve reset my router too many times to count, direct connected via Ethernet cable, the app will show it was successfully created but defaults back to “no products found” immediately after. I’ve deleted the app, redownloaded, try again and no luck. The new speaker is at a home where I have limited time to enjoy and I can’t seem to bring myself to continue calling Sonos Tech Support only to have the call disconnect after waiting 1-1.5hrs for a live support rep.
Beam works fine when connected as the soundbar to the TV but I can’t add additional products to a system (sub/rear speakers) if it won’t recognize in the app. Frustrating experience all around because their S1 App and older gen products have never given me these issues, ever. Open to any suggestions if any users know of a possible solution.
Sadly at this point, no…
There is a new release of the current app due soon, but it’s been delayed for unknown reasons. Given that you’d hope issues like yours should be at the top of the list for a solution, the best advice right now is to wait for that new app release and then try again. It *may* require a firmware update, one was released when the app was due for release…
Just for info, on newer Sonos products like the Beam, the initial setup is done via Bluetooth LE, which is why setup appears to work, but then once WiFi is required the issues start.
Today is October 16, 2024, 3 months since I posted this. I have honestly seen very little improvement if any at all. WTF is the loser CEO doing to his customers and his stock holders!
Why are they releasing new products while existing customers can't even trust their sonos systems to work when family and friends are over!
This is a pathetic disregard for the customers who made Sonos a brand name to trust!
Today is October 16, 2024, 3 months since I posted this. I have honestly seen very little improvement if any at all. WTF is the loser CEO doing to his customers and his stock holders!
Why are they releasing new products while existing customers can't even trust their sonos systems to work when family and friends are over!
This is a pathetic disregard for the customers who made Sonos a brand name to trust!
Just to clarify, have you spoken to Sonos Customer Services about the issues you’re seeing? I’m not having an issue playing music when friends/family are over. The speakers are playing fine if I use any of the available playback options… Sonos App, Other Apps, AirPlay, Line-In, Direct Contol, Voice Services, Bluetooth etc.
Yes I have, and they are useless. I have 5 rooms setup. This was a today issue, on the weekend it was another issue. I wasn't talking about your issues, it's obvious we all are having various good, mediocre and bad experiences and that is a sonos real problem! I never had a single issue with the old app.
Yes I have, and they are useless. I have 5 rooms setup. This was a today issue, on the weekend it was another issue. I wasn't talking about your issues, it's obvious we all are having various good, mediocre and bad experiences and that is a sonos real problem! I never had a single issue with the old app.
I see from your community profile that you use Spotify - so is ‘Direct Control’ also not working for you using their ‘native’ App?
Going through the spotify app my speakers will work! The point is, they won't work through the Sonos App!
Going through the spotify app my speakers will work! The point is, they won't work through the Sonos App!
Clearly not a network issue then. If I had your issue I would try a different mobile controller device. I have several here, including iPhone/iPad & Android Tablet and they all seem fine, but it can be a variety of things that may cause some issues. Here’s a few things to perhaps consider disabling temporarily to see if they may help resolve your issue…
Sometimes blockers on the LAN too, like Pi-Hole etc. can cause issues with the Sonos App, so maybe see what happens when those things are temporarily disabled.
Oh, so the new app is creating all these issues for it's customers to troubleshoot? And I have several devices that are randomly glitching out in different ways (ios, android, fire os). Most consumers will bring their sonos system back to the store having issues like this. Unfortunately I am a long time sonos user, not a customer in sonos eyes!
Oh, so the new app is creating all these issues for its customers to troubleshoot? And I have several devices that are randomly glitching out in different ways (ios, android, fire os). Most consumers will bring their sonos system back to the store having issues like this. Unfortunately I am a long time sonos user, not a customer in sonos eyes!
I’m slightly confused, as I thought you were not having any playback issues - that’s what you said if you started playback with your Spotify App ‘direct control’?
Not sure why anything would be different with the Sonos App, as both Apps are irrelevant once playback has started. In fact you could close either, or both, Apps, as I guess you know, and switch off the mobile device and the playing audio should simply continue. That’s what happens in my own case.
So if you have no issues with the Spotify ‘direct control’ playback, then I can’t see it being an issue with either their ‘native’ App, or the Sonos App for that matter. If you are having playback issues (audio interruptions or dropouts etc.) then I would not look for a solution involving the Sonos App - it’s likely not going to be the App in that instance.
The app still seems to be a problem with my Sonos Play 5 and Roam. I can't even run them in sync: when one is playing, the other will not function. The connection drops on the Roam and the app interface is a nightmare, slow to respond and a lot of the functions don't work. The latest app version, I find really poorly laid out and organised and there seems to be no way to add songs to a playlist anymore. I could go on. Bitterly disappointed like most other folks on this thread. The speakers themselves are absolutely amazing in terms of sound. Bloody shame.
The app still seems to be a problem with my Sonos Play 5 and Roam. I can't even run them in sync: when one is playing, the other will not function. The connection drops on the Roam and the app interface is a nightmare, slow to respond and a lot of the functions don't work. The latest app version, I find really poorly laid out and organised and there seems to be no way to add songs to a playlist anymore. I could go on. Bitterly disappointed like most other folks on this thread. The speakers themselves are absolutely amazing in terms of sound. Bloody shame.
I can’t see how some of the issues you mention here have anything to do with the Sonos App? Just as an example the Sonos App is not a music player, it’s a remote controller for your Sonos speakers. So if music is started from within the Sonos App, you can actually close the App (slide off screen) and even power off the phone/tablet that holds the App and the audio/playlist shoukd carry on playing on your speaker/group. If it’s not happening for you in that way and you’re seeing speaker connections drop, then I’d perhaps look elsewhere to troubleshoot the issues. It’s not likely going to be the controller software if the players are not playing in sync, or the music stops on one speaker within a group.
By the way you can use the ‘playback options’ screen to add a song to a room queue/playlist.
It might be worth looking at the App online user-guide as that perhaps may help with how the App UI works…
https://www.sonos.com/en-us/guides/sonosapp
It's now November 27, 2024 and my Sonos app on Android, IOS and FireOS are still not functioning as they should. Sonos seems to work well over the internet on my browser.
Has anyone heard anything from CEO Patrick Spence who said he was going to communicate better with his customers lately? Crickets....
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.