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When will Spotify actually work with Sonos?

  • 21 January 2023
  • 11 replies
  • 409 views
J

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.

Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. 

I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. 

Why not admit that Sonos doesn’t support Spotify?

And why do you close off conversations in this support community as if the problem has actually been resolved?

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Best answer by buzz 21 January 2023, 18:25

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11 replies

buzz

In my experience there is nothing to resolve. SPOTIFY just works for me and legions of other users.

There is a hardware or network issue in your system.

If you describe your system and network for us we can offer some pointers. Or you can submit a diagnostic and contact SONOS support.

Ken_Griffiths

Yep, Spotify is working absolutely fine here too - it needs more information from the OP about their network-setup, router, AP’s, switches, channels in use, channel-widths, if using SonosNet etc.

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J

I appreciate your response and am glad Spotify works for you. So...Spotify has never, ever skipped a song on a playlist for you?

Also, why does this issue come up repeatedly? Look at the r/Sonos subreddit on Reddit.com. For that matter, look at the posts on this website. It is a perennial issue for many people.

Nevertheless I will submit my diagnostics. I am just a music-head, not an EE, but I’ve been setting up wireless networks for 25 years. Odd that this one app is causing me so much agita.

Ken_Griffiths

I appreciate your response and am glad Spotify works for you. So...Spotify has never, ever skipped a song on a playlist for you?

Nope, Spotify doesn’t skip a track here for me.

Also, why does this issue come up repeatedly? Look at the r/Sonos subreddit on Reddit.com. For that matter, look at the posts on this website. It is a perennial issue for many people.

It’s quite often a network issue when that happens.

Nevertheless I will submit my diagnostics. I am just a music-head, not an EE, but I’ve been setting up wireless networks for 25 years. Odd that this one app is causing me so much agita.

Diagnostics cannot be seen/read here, as this is mostly a Sonos user community although Staff may pickup on some posts, but very rare that happens at weekends - diagnostics are best when you go onto contact Sonos Support Staff to resolve your issue, but if you need assistance from the users here you first need to provide helpful details about your network setup/settings, as mentioned earlier.

P

Just popped onto the forums to see if any reported issues with Sonos-Spotify today as it’s been suddenly skipping tracks for me all morning.  Usually it’s rock solid - so maybe something up in the backend for some users?  I’m not ruling out an issue with my network - I’ve made many changes over the past week (new router, changed a few speakers over to wired connection).  Looking at the connection matrix all shows good (mostly green with a couple of yellows but I’m not even using those “yellow” speakers today).

 

If my issues persist over next the few days I’ll contact Sonos support and submit a diagnostic report.  Just chiming in here to point out that I’m also suddenly having Spotify-Sonos issues today.

Ken_Griffiths

Just popped onto the forums to see if any reported issues with Sonos-Spotify today as it’s been suddenly skipping tracks for me all morning.  Usually it’s rock solid - so maybe something up in the backend for some users?  I’m not ruling out an issue with my network - I’ve made many changes over the past week (new router, changed a few speakers over to wired connection).  Looking at the connection matrix all shows good (mostly green with a couple of yellows but I’m not even using those “yellow” speakers today).

 

If my issues persist over next the few days I’ll contact Sonos support and submit a diagnostic report.  Just chiming in here to point out that I’m also suddenly having Spotify-Sonos issues today.

Spotify is working okay here, however I’m over in the UK. I checked the Sonos Status Page HERE too and that’s not showing anything untoward for Spotify at the moment, but maybe keep an eye-out for any changes in its status.

buzz

Situations change over the years. Networks that have been trouble free for years can develop issues due to hardware failure, neighbors adding interference, or the network may never have been setup optimally and it is now struggling as more and more clients have been added.

As more and more wireless devices enter our homes, some ancient routers are now over their head and should be replaced with a modern unit.

S

Yep Jay dubs. Skipping tracks, sudden loss of connection and it’s the same for everyone we know with Sonos. Reboot, all good for short time then back to square 1. But not a Sonos problem, eh? 

buzz

SSmusic,

None of my personal friends are reporting issues with SPOTIFY on their SONOS systems. Friends will usually get in touch with me if there is a hic-up.

If you give us some details about your system and network we can make suggestions. My first suggestion is refrain from Factory Reset because it will waste your time and not be any more effective than the re-boot. Also, submit a diagnostic and follow up with phone support. Regular Community users do not have access to the diagnostic data.

D

Well, I clearly have the same issue as above users commented, long pause & tracks skipping..

Here’s my setup :

2 x Sonos Amps + 2 in ceiling + 2 in wall speakers

1 x Sub gen3

1 x Era 300

all firmwares and softwares updated.

Broadband 800Mo with home fully meshed out (Eero6) and Ethernet cabled to both Amps

Spotify with Era300 (wireless) works ok, sometimes skipping but it’s minor.

in the other hand, with the Amps (Ethernet), it’s just continuously dropping & skipping. Followed every possible troubleshooting I could find online incl, power cycles, uninstall/install apps, soft/hard reset, DCHP reconfig, network reboots…

Apple music and Sonos radio are working fine.

Am I missing anything?

I probably should give up on Spotify, that would be more time/cost effective…

 

 

Ken_Griffiths

Well, I clearly have the same issue as above users commented, long pause & tracks skipping..

Here’s my setup :

2 x Sonos Amps + 2 in ceiling + 2 in wall speakers

1 x Sub gen3

1 x Era 300

all firmwares and softwares updated.

Broadband 800Mo with home fully meshed out (Eero6) and Ethernet cabled to both Amps

Spotify with Era300 (wireless) works ok, sometimes skipping but it’s minor.

in the other hand, with the Amps (Ethernet), it’s just continuously dropping & skipping. Followed every possible troubleshooting I could find online incl, power cycles, uninstall/install apps, soft/hard reset, DCHP reconfig, network reboots…

Apple music and Sonos radio are working fine.

Am I missing anything?

I probably should give up on Spotify, that would be more time/cost effective…

Just ensure that your Sonos devices are not wired to any of the eero satellite hubs as it is recommended the wired products should only be linked directly back to the main router/hub. Keep the wired devices one metre away from any wireless AP’s too. My Son and his family had this issue and he signed out of ‘all devices, everywhere’ in his Spotify online account and removed/reauthorised Spotify and that seemed to sort it for them. Apparently having crossfade switched ‘off’ also assisted the track-skipping issues.

HTH

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