This is still an issue for me (has been for months). I’ve tried all of the restarting, updates, etc. Is there any solution for this on the software side? It’s only the Arc that is having the issue and controlling from the App. The remote and physical buttons work fine.
Check your system settings and make sure that all of the players are using the same version. Occasionally, a player may fail to update with the others.
The builds shown here are the same.
Force close and restart the controller App. You could also uninstall then reinstall the App. All of the important details are stored in the players. I don’t recommend Factory Reset at this time.
Now it gets messy. UnBond the surrounds and SUB(s) from ARC and factory reset (only) ARC, then add it to your system. Take care at this step and do not start a new system. I expect that the ARC Volume control will be active at this point. It would not be wrong to reboot the surrounds and SUB(s). Now you can Bond the surrounds and SUB(s) to ARC.
You may need to go through a Room name drill with the units. I’ll give the surrounds and SUB(s) easily recognizable names such as “Liv_LS” for the left surround. After the speakers are bonded to ARC they’ll there will be only one main Room, but as you probe around, distinctive individual Room names for each speaker are handy. Note that I haven’t rebuilt a system running the very latest software. If you are likely to have two “Living Room”s, temporarily rename one of them.
Good!
Factory Reset is rarely needed and is messy. I expect you’ll be OK going forward.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.