With respect to controlling SONOS hardware from the Lock Screen, both APPLE and GOOGLE are now blocking this capability — claiming that this capability creates security risks. The SONOS App is a remote control of the SONOS hardware. This remote control is blocked. An App that sends music via AirPlay or Bluetooth can use the Lock Screen controls.

With respect to songs suddenly jumping to the next track, this is caused by communication issues. If SONOS is unable to fetch all the data for a track, SONOS will skip ahead to the next track rather than stopping.

That’s wrong. Although the original lock screen control method was deprecated, modern alternatives exist that Sonos has declined to adopt. By contrast, streamers such as Bluesound and WiiM both offer full lock screen integration.
 

Note that you said ‘streamers’, which Sonos is not. The data doesn’t go ‘through’ your mobile device, it instead goes from the servers owned by the streaming company  to your Sonos speaker, thus forcing the Sonos controller into a ‘remote controller’. 
 

​@buzz is correct. 

Thanks for your reply! 

About the first topic, even if it’s an issue coming from the mobile manufacturers side, Sonos should look for a solution, because it really affects to the user experience. Give a remote then! 😅

About the second topic, it was not a jump to the next track, just a small glitch inside the song, like a milliseconds jump (but still noticeable). I suffered this issue just in Apple (through Sonos), not in Amazon or Spotify. And, of course I reboot all the devices and routers.
Anyway, I quit Apple, but now fighting with different issues in Amazon…

I too would love a dedicated Sonos remote control, been asking for one since the aCr-100 was discontinued, don't expect to see one. I think there are a couple that work with Sonos, IKEA and something else.

When you get the playback glitch submit a diagnostic as quickly as possible then call Sonos to have them look at the internal data we users can't see.

​@Airgetlam You’re wrong. WiiM and Bluesound are the same class of device as Sonos. Both support lock screen controls on iOS using the Dynamic Island and Live Activities. Sonos has simply chosen not to implement this, likely because they’ve had too much on their plate over the past year and a half.  

Today an Amazon playlist was empty in Sonos app, I suppose it could be for the global failure… or because it is a more than 100 tracks playlist… 🤦🏽‍♂️ who knows. I delete it from Amazon’s app, transfer again from Spotify to Amazon and now is again full of songs. There are 14 tracks I can’t listen, because the limitation, but almost happy 😃 

Amazon (AWS) had a pretty huge failure last night, which affected a whole plethora of services, it isn’t inconceivable that it affected their own music service.

Are you still experiencing this? If so, I’d probably  call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Both my Amazon Music and many things on Amazon.Com are still not working here. Some things that were down earlier are now working so progress is being made.

I can’t edit the first post but, other thing I’m suffering when I play music from Amazon through Sonos app is that the volume of the Dolby Atmos songs is much higher than the HD/UHD ones, 

I don’t feel these changes when I play through AirPlay, because the setting of “loudness normalization” is active in the Amazon app.

Is quite noticiable and annoying when you’re listening an album with tracks in different qualities…

Sonos plays what it is handed by the streaming company, it doesn’t, to my knowledge, do any volume normalization. If you’re having issues between track volumes, you probably should be expressing your concerns to Amazon itself, rather than Sonos. 

But I’m not suffering this issue when I use the Amazon Music app, just using the Sonos one!

Writting this message I tested it. Plying the same album through AirPlay, there is no volume differences between songs of the same album, but the same album played with the Sonos app is a continuous up and down if the quality of the tracks change from HD to Atmos and viceversa.

im almost sure that if I go to Amazon with this they ask me to contact Sonos. What a wonderful tennis match! 😅

Which implies the Amazon app is doing compression for volume, where the Sonos isn’t. 
 

In my opinion, worth every penny you’ve paid for it, for Sonos to do volume normalization of incoming streams requires a level of interference that they would prefer not to get involved in, with subsequent arguments about how much ‘interference’ in the native signal they’re responsible for. Not a great position for them to be in, I’d think. Much better for Sonos to play what they’re handed. And easier, ultimately, it shifts the responsibility to the streaming company, leaving Sonos out of the line of fire. 

I agree if we talk about audio quality, but the user experience when you try to get the most out of the app… is horrible. I really hope that Sonos and its new CEO try hard improving the app. 

​@Triticale, The Sonos app is a WiFi remote control. The system’s brain is the speaker firmware.

Hi ​@Smilja! Sorry, but I don’t understand how the linked post could improve my experience. The problem is that to get the best quality (Atmos i.e.) I need the Sonos app, because any other option is not able to achieve Atmos (no AirPlay as far s I know)

I know the app is basically a remote, but a remote which I’m obliged to use, right? And it has a lot of bugs and leaks in terms of use compared to the streaming own apps… I can’t control music properly (with the phone locked), I’ve problems searching, I’ve problems with playlists, I’ve problems managing the queue, I’ve problems plying Apple… pfff 

Perhaps there is another way that I don’t know, because I’m using the app often just since a couple of months.

Edit: one thing I don’t have problems with is the net 😅, or WiFi. At least in the main setup. Move2 is another story that I will talk in a separate thread. 

​@Triticale, Your Arc/Era 300 is fetching the requested content directly from the servers of Amazon, Spotify, Apple Music et al. Atmos transmits at a bandwidth between 6,000 and 18,000 kbps. If your home network is not configured for this load, the Sonos units will fail to synchronise with each other.

​@Smilja but my problems are not linked with the net or the bandwidth! Are related all of them with a bad designed app which I’m obliged to use to get the best of my speakers!

The app isn’t streaming anything.  No music goes through the app.  

oh my God, my English must be even worst than I thought 🤣. Let’s try again…

I know ​@jgatie, but as far as I know, Sonos app is the only way to play Atmos content, right? Then, I’m obliged to use Sonos app. If I want to enjoy fully my expensive setup… And then, I get a great sound quality, but renouncing to a lot of things that Sonos fail to implement in their app. All the problems listed above are linked to Sonos app, not the streaming services, nor the bandwidth, nor the WiFi configuration… 

Actually, no.  The lock screen controls and volume buttons are limitations in the iOS and Android operating systems (regardless of what the inevitable “Dynamic Island” posts say.)   The limit on Amazon playlists is an Amazon limit, as is the browsing of playlists.  Each individual service is responsible for the look and feel of their implementation in the Sonos app.  Sonos only supplies the API, it is up to the service to implement.

So only the Apple problem could be a glitch on Sonos’ side, and even that is unlikely to be a problem in the app.

Even in the case that all the problems are outside the company (I doubt it, sorry), Sonos should react anyway, because the result is that their customers couldn’t enjoy the features they’re selling. I don’t mind if the solution is create a separate remote control, work closer the streaming companies, hire better programmers, pay them more, ore change the CEO (wait, they already do it after the new app launch 😅)… 

Premium items should be linked to premium user experience and premium service, because if not, nobody pays premium prices. It’s what I see from the new user point of view, I hope no bother happy and loyal Sonos customers with my opinions. it’s just how I feel.

Thanks!

React how?  How is any “reaction” from Sonos going to force Apple and Google to allow the hard buttons and lock screen to control 3rd party hardware when their development rules expressly forbid it?  How is any “reaction” going to force Amazon to fix the problems with their implementation of the SMAPI API when the terms of use gives the services full autonomy over their own implementation (not to mention Sonos cannot access their code)?  

You know what can help you get what you wish?  Lobby Apple/Google to allow 3rd party hardware control.  Or lobby Amazon to fix their SMAPI implementation.  You are the one paying Apple/Google/Amazon for their hardware and services.  Sonos pays them nothing.  You do.  So you are the one with the leverage.

Amazon Music Unlimited, with the commercial-free / Atmos upgrade, is a bit frustrating here too. Both the volume differences in stereo and Atmos and horrid sound from some Atmos tracks.

Amazon does appear to be working on it, things that were unlistenable a month ago are now playing properly. Maybe report problem albums and tracks to the Amazonn folks so they can prioritize the ones you want to hear?

Then, something need to be changed in the marketing side, because they’re selling things really hard to enjoy properly. Or perhaps I should return my Era 300 (still in the 30 days period) and change them by a couple of 100s, forget Atmos and keep using AirPlay (praying not suffering issues like in my Move 2, -for sure Apple fault!- 😬). We’ll see. 

Thanks anyway for your time answering my tantrum (hope using this word in the right way)