Unable to play multiple streams from spotify via Sonos

Same problem for me, since two-three days :(

Everything started via Sonos app, not via Spotify app.

Also, if I select one of the rooms I can not see the playlist (meaning the individual tracks of the album I selected), but only the currently playing track, followed by the album title and above that the Spotify logo…. No way to change anything in the playlist.

Also interesting: in the system overview it shows me for the room that was paused (because I started a stream in another room) only “Spotify” for both the album title and the track title….

Could this be because Sonos now uses more outside connections and Spotify now notices there are more streams from one account - something they did not seem to notice before?

Hi @TorbenR & @OliverG86 

Welcome to the Sonos Community!

Sorry to hear of this issue you are both having with playing multiple Spotify streams to your Sonos systems.

We were unable to recreate this issue with our own testing. Consequently, please try removing your Spotify accounts from your Sonos systems, then add them back on again:

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

Thanks, I did just that, did not change anything :(

Hi @OliverG86 

OK, thanks for trying those steps.

Is your Spotify account a family account, or a stand-alone?

Please try a reboot of all devices involved - unplug your speakers from power, turn off your router for at least 30 seconds, then turn it back on. While you are waiting for WiFi to return, please also get your phone to reboot/restart too. Once WiFi is back, plug your speakers into power again.

Test playback - if you still see the same behaviour, please then submit a support diagnostic, letting me know here when you have done so. Thanks. Please don’t share the given number - I’ll find it without.

I hope this helps.

I can play two different streams from my individual (not family) Spotify account.  So it is not a totally generic issue (or it has already been resolved).

I tried everything as described, unfortunately still the same behavior. I submitted a support diagnostic.

To me it seems like the problem is hidden somewhere in the way the app handles starting of a Spotify album via the Sonos app, because it looks a bit like the stream was started via the Spotify app (supported by the fact that the force-paused rooms only show "Spotify - Spotify"

I recognized the same issue today. I can start two streams but one of them stops after a few seconds without an error message in the Sonos app.

@Corry P does the diagnostic tell you anything? The issue persists :(

Should that be relevant, I use 5 Sonos Play:1 and the Spotify Account is a family subscription 

Hi @OliverG86 

Not me personally - I would not know where to look! I have handed your diagnostic to a colleague, but that was some time ago now - I’ll go and poke!

Hi, I’ve had the same problem for about the last week.  I was able to log in to (2) separate Spotify accounts and play two different stations.  I used to be able to play 9 different stations at a time with (2) Spotify accounts.  Now we can only play 2 stations. Could this be a music rights law?  It seems like Spotify has figured out that family plans can play six stations at a time and is it not suppose to?

I wish there was a Spotify help line that could tell me!

Hi,

The issue is now longer existing in my system, and I can again play multiple streams from Spotify. I have no idea what has happened though - I was just about to go through the suggested solutions.

When the issue was there, I had the same queue behavior as @OliverG86 described. I could not see my queues and it looked like I had started the music directly from the spotify app eventhough it was started directly in Sonos. But now this looks correct again, and (as stated earlier) the multi stream works again.

Works here again, too!

Hi @TorbenR et al

We have identified an issue preventing some users from playing multiple streams from Spotify and are investigating.

Interesting to hear that it is working again for some of you - we’ll keep an eye on it, but please repost here if you are still experiencing this issue. Thanks.

I’m experiencing this issue with a Spotify Family account.