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unable to login as system owner, white screen when trying IOS

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For weeks my app is saying that i have to login as system owner. I am the actual owner but i’m unable to do so :(
Everytime i’m trying to login, i end up with a blank screen and there i can’t do anything.

Next option is to ‘open in chrome’  but then, after filling in my user & Pass, it reverts back to the same blank page, only with an extra: ‘Something went wrong’

Why is this happening? I just want to make some simple changes in the system settings, or just listen to Sonos-radio….  

I’m working on an Iphone 12 mini, with newest software version. I have already reinstalled the app, resetted the app etc etc.

 

 

Best answer by Corry P

Hi ​@MotoBella 

Sorry to hear of this issue you are having.

Can you please let me know which browser is being opened at the end, please? Please also confirm that JavaScript is enabled in that same browser’s settings. Thanks.

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13 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1051 replies
  • February 8, 2025

Have you rebooted your iPhone? 

If you have not done a reboot in a long time, maybe give that a try?

Airgetlam
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  • Airgetlam
    Airgetlam
Airgetlam
  • Airgetlam
  • 42880 replies
  • February 8, 2025

Additionally, there was an update that was supposedly released to fix at least one type of this issue. Have you updated?

 

Bruce
Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • February 12, 2025

Hi ​@Elmoxx 

Welcome back to the Sonos Community!

I am sorry to hear of this issue you are having with signing in to the Sonos app.

If the above advice does not help you, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Elmoxx
  • Author
  • Contributor I
  • 6 replies
  • February 14, 2025

Thank you all for thinking along. 
None of the above did help so i will contact technical support.

Airgetlam
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  • Airgetlam
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  • Elmoxx
  • Author
  • Contributor I
  • 6 replies
  • February 17, 2025

Found the solution!
The issue was caused by the browsersetting to not execute JavaScript.

Moderator edit: changed JS to JavaScript for clarity

AjTrek1
Airgetlam
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Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • February 17, 2025

Hi ​@Elmoxx 

Fantastic - thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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AjTrek1
  • AjTrek1
  • 6632 replies
  • February 17, 2025

Great follow-up and answer by ​@Elmoxx !!

However, I wonder how many users with the same issue may be using the Chrome browser rather than the native Safari browser. 🤔

Together Everyone Achieves More = T.E.A.M.
Airgetlam
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  • Airgetlam
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  • MotoBella
  • Lyricist II
  • 4 replies
  • March 6, 2025

Hello - I am having the very same issue, not able to log in to my system on the app, 14Pro, iOS 18.3.1, with the Sonos app uninstalled, re-installed, and re-set - multiple times, and have confirmed I am on the same wifi that my system is on. The only thing I can do with the phone app is start/stop and adjust volume of whatever I’ve had selected from my Macbook Air app.

3 screenshots of trying… and it’s the exact same issue every single time. Trying refresh doesn’t do anything except bring up the same last screen.

What am I missing here? Some random setting elsewhere that I’m not aware of? I’m fairly tech savvy but clearly, I’m at a loss with this - Help would be appreciated…and thanks in advance.

 

 

 

 

Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • Answer
  • March 7, 2025

Hi ​@MotoBella 

Sorry to hear of this issue you are having.

Can you please let me know which browser is being opened at the end, please? Please also confirm that JavaScript is enabled in that same browser’s settings. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
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  • MotoBella
  • Lyricist II
  • 4 replies
  • March 7, 2025

​Hi ​@Corry P  - 

After digging around further, I discovered that my Safari JavaScript was indeed turned off in settings, turned that back on and now the app works 🙃

Thank you

 

 

Airgetlam
Corry P
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Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • March 10, 2025

Hi ​@MotoBella 

Glad to hear it! Thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
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  • Janeybabe
  • Lyricist I
  • 1 reply
  • March 29, 2025

I have exactly the same problem. I checked on Safari and JavaScript is enabled.  Still can’t sign in

Moderator edit: removed picture containing email address

Airgetlam
  • Airgetlam
  • 42880 replies
  • March 29, 2025

I’d suggest you call Sonos Support directly to discuss it.

Bruce

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