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I just got the Sonos controller working with Windows 10 on my workstation - thanks to Carl at Sonos support!  My workstation app used to work until a month or so ago. I verified my workstation is on the same network as my other devices that use Sonos. I verified my firewall settings are correct per the Sonos writeup about this issue. I finally decided to call support and Carl was kind enough to walk through every thing with me. According to Carl, Sonos updated their privacy policy in June. I did not know this.
Here's how I fixed my issue:
On the SONOS app on your phone, go to your account settings (top right corner, the person icon to the left of the settings gear icon). Under the Legal and Privacy heading select Privacy and Security. Scroll down to Connection Security. You should see 3 settings. 1. Authentication, 2. UPnP (Universal Plug n Play), 3. Guest Access.
According to Carl  the default settings should be Authentication OFF, UPnP ON, Guest Access ON. 
All of my settings were set to OFF. I had no idea about these settings or how they should be configured!

It turns out UPnP needs to be turned ON! 
From Sonos website https://support.sonos.com/en-us/article/adjust-connection-security-settings
UPnP: This pertains to integrations that utilize the unsupported UPnP protocol. Note that turning this setting off will also prevent the Sonos app for macOS and Windows from controlling your system.

Once I turned on UPnP the Sonos app worked on my Windows 10 workstation.

I wish SONOS would have sent an email out about this update. I spent alot of time trying to figure this out. I should have called Sonos support sooner. Carl was very patient and helpful! Thank you Carl!

Hi ​@AreBee 

Welcome to the Sonos Community!

Sorry to hear about the issue you had getting your Windows app to connect to your system, and I am glad to hear Carl was able to assist with the issue.

The settings you mentioned have been introduced (in part) due to new security recommendations regarding UPnP protocols. While the settings are indeed new, their default states are such that there should be no changes to connecting to anyone’s systems unless those settings are changed - so, there shouldn’t be any need for users to know about them. The vast majority of our users will likely never even notice those new settings existing, in fact.

I hope this helps.

 

 

Hi Corry,

Thank you for your reply. As I said in my post my security settings were NOT set to the defaults. Neither I nor anyone in my household knew about these settings or changed them. Given the continuous ongoing issues with the Sonos app I am not surprised by this.

I respectfully disagree that users do not need to be aware of their privacy and security settings. Any user for any app they use needs to know what these are to protect themselves and their devices.

I still believe Sonos should be more transparent with its updates. Especially privacy and security.

Hi ​@AreBee 

Oh, I absolutely agree that users should know such details, I’m just saying the majority won’t have to understand these particular settings.

It is a puzzle, however, that you were not on the defaults - I don’t know why this would be.

As for details on the various new settings, there is a support page: Adjust Connection Security settings

And we also announced the release and explained the new settings on the Community too.

I hope this helps.

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