Unable to browse music - there was a problem connecting to Apple Music

  • 14 January 2024
  • 7 replies
  • 151 views

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Really struggling to stream Apple Music using the Sonos app. I keep seeing “Unable to browse music - there was a problem connecting to Apple Music”. Though after several attempts I can get some of my albums to display. Then when I select an album to play the message reappears, or a couple of random tracks from the album might play.

Problem occurs on Mac, iPad and iPhone. 
Only change to my system is new fibre modem installed last week. Router and WiFi network however are unchanged. All my other 20 networked items are behaving just fine.

I’m at a loss as to what the issue might be. Any suggestions appreciated.


7 replies

Have you rebooted your entire network, starting from your router down to the speakers? I could easily see some sort of DNS change with the new fiber not being properly transmitted from the modem to the router, etc, causing issues. 

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Have you rebooted your entire network, starting from your router down to the speakers? I could easily see some sort of DNS change with the new fiber not being properly transmitted from the modem to the router, etc, causing issues. 

Thanks Bruce.

So far I’ve rebooted each of the speakers, removed Apple Music from Sonos and re-registered, but not restarted router. I’ll have a look tomorrow 

Dave

Remember to reboot the speakers after you reboot the modem/router. Or have them powered off while the router is rebooted…

I’m not guaranteeing this, but it’s a possibility, especially with a new router. 

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No joy I’m afraid. Also tried changing DNS to google’s (8.8.8.8), but no difference there either.

I’ll pursue with Telephone Support (I had an hour on Chat yesterday and tried everything they suggested). 

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Telephone support had me go through uninstall/reinstall of Sonos and Apple Music apps, and removal and reconnecting Apple Music service in the Sonos app. Still no joy. 
 

It then transpired, after connecting to another department, that there is a known issue at the moment which is under active investigation by Sonos…

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Still waiting.., 😡

I’ve resorted to using AirPlay 

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Checked again with Sonos. They are ‘working’ on the issue (how long do they need…??).

Why nothing showing on the status page - 🤔 

 

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