My wife’s phone has been chronically unable to connect reliably to our One SL. I read that one possible solution was to remove and re-add the Plex service in the Sonos app, so I removed Plex as a service and attempted to add it back.
Under “Services & Voice” I tap “Add a Service” and choose Plex from the list. I tap “Add to Sonos” on the next screen. I already have an account (with PlexPass) so I tap that, then tap “Authorize” on the next page. This takes me to the (IP Address) would like to sign in to your plex account page. I tap “sign in” and am greeted with the message “Thanks! You have successfully signed in. You may now close this window.”
When I go back to the Sonos screen, the screen now reads:
There was a problem adding the Plex account.
A connection to Plex could not be made.”
I verify within my plex account that the device has been authorized. In this case it’s been added about 15 times because it keeps failing. But it’s there in Plex as “Plex for Sonos 3.0.0.”
Any thoughts on what I can do to successfully add the account? I remember this happening when I first added the plex service, first to my phone and then to hers. But I can’t remember how I finally got it to work. I’ve tried clearing the cache on the sonos app on her phone, but that hasn’t helped.
FWIW, I’d prefer to use the Plexamp app to stream music to the One SL because I prefer the interface and ease of getting to the album I’d like to play, but that’s been a nightmare in and of itself -- can’t ever get Plexamp to play more than one song at a time before disconnecting from the speaker, but that’s an issue for a different forum.
I did search the forums before posting, and was unable to find anybody else having the same issue with the app. Thanks in advance,
Best answer by 106rallyeView original