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Answered

Turning off "Additional Usage Data" not possible in recent apps?

  • September 8, 2024
  • 3 replies
  • 83 views
K
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  • KiPe
  • Trending Lyricist II
  • 38 replies

In the Sonos app there is a setting

Account → Data & Privacy → Additional Data Usage

On that settings page there is a switch labeled “Usage Data Sharing”

I want to opt out and disable (o--) this, but I cannot.

It always automatically switches back to “enabled”  (--o).

Being more verbose: I switch if off, leave the settings page (as there is no save or apply), go to the same settings again and what i switched off before is now back enabled.

Very funny Sonos!

 

Anyone else see this?

 

P.S.: It is not possible to control this setting on the web either (btw: WHY Sonos, why cant I disable it globally for my account?!), instead the Web configuration page states it should be changed in the app (per device).

Best answer by KiPe

Ok.

 

So after i realized from the answer form press250, that this is not a general problem I though it might be related to specific accounts.

 

First thing I did in the app was to sign out and then sign back in with the same Sonos account.

 

This solves it for me.

sign out - sign back in - disable

 

So maybe there is a state in which your login foe whatever reason needs to be refreshed.

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3 replies

press250
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  • press250
  • Prodigy III
  • 633 replies
  • September 8, 2024

Hi @KiPe, FWIW I was able to turn off that setting in the iOS app …

  • Tap the [account] icon at the top of the app
  • Under Legal and Privacy tap Data & Privacy
  • Tap Additional Usage Data
  • Turn off Usage Data Sharing

… and the setting is remembered.

K
Forum|alt.badge.img+1
  • KiPe
  • Author
  • Trending Lyricist II
  • 38 replies
  • September 8, 2024

I am doing the exact same thing and I cannot turn it off.

More precisely, I can turn it off, but its not remembered.

Strange.

K
Forum|alt.badge.img+1
  • KiPe
  • Author
  • Trending Lyricist II
  • 38 replies
  • Answer
  • September 8, 2024

Ok.

 

So after i realized from the answer form press250, that this is not a general problem I though it might be related to specific accounts.

 

First thing I did in the app was to sign out and then sign back in with the same Sonos account.

 

This solves it for me.

sign out - sign back in - disable

 

So maybe there is a state in which your login foe whatever reason needs to be refreshed.

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