Sub mini and music library

That’s a weird one.  Are both the Sub and whatever your bonding it to both on the same firmware?  Should be 16.5 (build 82.2-59204).

Yes they are

Playbar: Living Room
Serial Number: *************
Sonos OS: S2
Version: 16.5 (build 82259204)
Hardware Version: 1.9.1.10-2.0
Series ID: A100
IP Address: 192.168.1.192
Audio In: Stereo PCM 2.0
WM: 1
OTP: 
---------------------------------
Sub Mini: Sub Mini
Serial Number: ****************
Sonos OS: S2
Version: 16.5 (build 82259204)
Hardware Version: 1.37.1.7-2.1
Series ID: A100
IP Address: 192.168.1.191
WM: 2

Moderator edit: removed serial numbers

​@Yorkyuser,

Just a suggestion…

Have you tried removing the local library from the unbonded PlayBar and then bonding the Sub to the PlayBar first and then adding the library-path/user-credentials afterwards? 

Nope, will try though.

Even though Sonos support say there is a problem with th emusic libarary on android. Always works on my windows laptop, but that is not a convenient way to control my music

Are you sure you’re not using an old HTTP library share as mentioned in the attached (put out by Sonos in their App last April)?

HTTP shares are no longer supported by the Sonos ‘mobile’ Apps - you need to use an SMBv2 (or higher) sharing protocol for the library to be accessible via the new App.

​@Yorkyuser,

I would suggest/recommend to add the local library back to the setup using the Sonos mobile App only, rather than the desktop App, although the third ‘NAS’ library option can be used too in the desktop App, but definitely don’t use the first two "add a library" options as they’re HTTP and no longer supported in the new mobile Sonos App.

Thanks for all your suggestions, but I have been through these with Sonos support before and got nowhere. 

Yes my music is on NAS smbv2.

After I add the library path, username and pasword, the app spends it’s time adding new content. When it’s finsihed, the library pathname is shown (so the app has recognised the path and added it), but I don’t see it on the main screen under ‘Your Sources’. Remove the Sub Mini and it appears !!

Hi ​@Yorkyuser 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with accessing your Music Library on a Playbar when a Sub Mini is bonded to it.

Could you please recreate the issue and submit a support diagnostic immediately afterwards? Thanks. Please let me know here when you have done so, but please don’t share the number given. Thanks.

That's what I got told when I managed to get phone support, after going through a number of options.

Thank you Corry, for trying to be helpful

Chris

I am seeing exactly this issue with my Playbar, Sonos 1 and Sub system.  All on the latest firmware, using SMB2 and my NAS.  I contacted Sonos Support early in December and was told exactly what  ​@Yorkyuser was told.  I later emailed Sonos and got a reply saying that it’s a known issue with no current fix date, so no change/progress there.  It’s extremely frustrating as I guess the music library issues I’ve been having since the May update are related to this problem.  The daft thing is that it isn’t a problem if I use the Windows App with the Sub connected to the system.

If you remove the Sub from the PlayBar, does the local library then work for you? - if not, then you may possibly have a different issue.  One where the sharing protocol may not be correct in your case. Maybe give that a test when you get a moment. If it does work then I guess all is well, apart from waiting for the Sonos fix.

Ken,

Yes removing the sub does work.

I did that a couple of weeks ago, plus ethernet connected my playbar to help sort out some of the other problems.

So now means I have an expensive sub mini not being used.

I recently did consider upgrading to arc ultra (seems to be a good soundbar), but so expensive, and probably means I would have to ditch my play 1's as well. So lots of money again, not really willing to do that as the app for playing own music library is now awful with a lot of the old features missing.

Seems Sonos aren't really interested in the old legacy users, just the ones who use the new generation speakers and Apple.

Hi ​@Yorkyuser 

I am sorry you feel this way, but I am not sure how you came to this conclusion. As stated above, we are aware of the issue and are working to correct it.

An okay - at least you know the fix is down to Sonos. Just thought it worth a check if you perhaps had not checked it out already. Hope it’s fixed for you soon.👍

Yeah the Arc Ultra would mean having to upgrade the surrounds too. So yeah it’s a big step. That’s the sort of thing I’d do if the bigger plan was to maybe use the old Play:1s in other areas of the Home. 

Here’s hoping the local library will be improved too over time. I guess the focus though is geared towards the online streaming services these days.

Only trouble with the streaming services, as good as they may be, they don't have a lot of the music I listen to. I do subscribe to Tidal but rarely use it to be honest.

Same for me as for ​@Yorkyuser, when I remove the Sub, the local library works immediately.  When I add the sub back into the system, music library access fails immediately with “Something went wrong” message.

As Corryp wrote they are working on a fix. So it is recognised as a problem by Sonos.

Guess just to have to wait.

Apologies if I upset you Corryp, just me having a bit of a rant.

Any update on the “fix” at all?  I’ve see there are a few changes at the top of Sonos, but the last app release was in December according to the version on my phone.

You can see release notes here. Although there has been no indication so far of this ‘fix’ being completed, tested, and released. 

Same problem here. Playbar + Sub no access to NAS music library. Remove the Sub from playbar in Sonos app and music library works fine. Helpdesk suggested  this as a ‘fix’ for the problem, while waiting for Sonos solving the issue. Since I am an Android user, no access to my music library for 8 months now. A intermediate solution for iOS users facing the same issue is to install the Sonophone app. This app works fine and no issues accessing a NAS Music Library.

Hopefully also the early adopters of Sonos products get the attention and priority to get this issue solved quickly and an indication when the fix will be released

I’m a software developer and I’ve never taken 8 months to resolve/fix a “bug”.  This is either at the bottom of the list of priorities and new “bugs” all get placed above it, or it can’t be fixed in which case the design of the app/system was flawed IMO. Odd that the Windows desktop app works fine though.

Looking at the opening post and Staff response, it looks like the issue only came to light about a month ago here. So it’s not 8 months like you mention.

​@Ken_Griffiths, just checked my posts in this thread. I don't mention when I first found the issue, so my bad. However it was back in November last year that I realised the issue. I spoke to Sonos support in mid December and they told me it was a known issue at that time which indicates the issue was known before then.