Hi

I have discussed this matter with a Sonos rep twice and advised to check updates. I need some real customer service please.

Prior to the new app I had dozens of Sonos playlists created over last 5 years. They worked splendidly. When I navigate to Sonos Favourites I hit the ‘Playlists’ view all and I see just one playlist !

Please advise the method to use to view all playlists as per the S2 version (pre new app). Note I am using an iPhone and iPad.

Special note that I have a Mac which is not updated and I can view and use all my playlists.

If these playlists  have been swiped for good this would certainly be a huge loss for me. My future reviews and referrals to friends would highlight that Sonos used to be absolutely great and is now below par.