Hello everyone,
Lately, I've noticed the volume level seems lower when integrating Sonos and Spotify. I've tested this on several Era 100s, Fives, and Sonos Ones, and I find myself needing to increase the volume significantly compared to last week. Do you know if there have been any recent changes to the Spotify integration volume? This occurs whether using Spotify Connect and the Sonos app. Do you have the same feeling?
Hi
To be clear, the instructions I gave were not an attempt to fix this issue for you, but instructions for you to follow that will give us more data about the issue through customer-submitted diagnostics from the Sonos systems affected. You have not submitted any diagnositcs that I can see.
The low volume problem happens across all streaming platforms — including Sonos Radio.
As you are reporting that this issue is more wide-spread (affecting more services) than the other users here, it is even more important that we get diagnostic from your system. Please follow all the instructions in my above, highlighted post to give us what we need to investigate this issue. Thank you.
I have done the steps which includes submitting diagnosis report now. I used Spotify app to play music via wifi and room name is "Sonos Living room"
Thanks in advance
Hi
Got them! Thank you!
I too am having this issue as I believe many others as indicated in the thread below:
https://www.reddit.com/r/sonos/comments/1knubrv/spotify_connect_vs_sonos_app_there_is_a/
This began occurring several weeks ago. BLUF: when playing music from Spotify Connect to Sonos speaker(s), the volume is significantly lower, appears muffled, and overall lesser quality. However, when playing identical songs directly from Sonos from the same Spotify playlist, the volume is what it should be; clear, louder and better quality.
Sonos and/or Spotify should really invest some effort into resolving this. It shouldn’t be on the customer to deal with diagnostics and scower the internet for solutions. Consumers are paying big money for speakers and streaming services and they should be delivering on top notch audio quality. It’s a PIA dealing with support these days and having to come onto a forum is such a buzz kill.
What does BLUF: mean?
I have the same issue. Started a couple-few weeks ago after an automatic system update. I spent a couple hours on the phone with support but no luck Definitely an issue with the Spotify interface also Amazon music. Only Sonos music works Big disappointment as it’s not just the volume issue but a significant sound quality degradation as well. I’ve better sound from my car radio now
That’s really odd. Sonos uses the same code/player for all streams coming in, so any changes to just Spotify would have to be at the source server, i.e. Spotify’s servers. Have you contacted them about this issue?
Hi all,
I've been experiencing the same problem for a few weeks but I can't say if it coincides with an update of the Sonos system, which is set to auto at home, but it could correspond to the release of version 85.0-64200 in early May.
I was using Spotify Connect and noticed a drop in volume, a loss of clarity and impact.
3 days ago, I randomly tested Spotify streaming via AirPlay 2 and, miraculously, the sound came back the way I like it. This is a start to a solution that isn't perfect for me due to the latency of the commands via AirPlay, but it allows me to wait for Spotify Connect to return to normal operation. I also point out that the sound is good via the Sonos app.
My Sonos system: arc ultra, sub4, era300 x2.
Thanks to the Sonos team for taking care of the problem.
After today's update I can confirm that the volume difference between Spotify Connect and Spotify in Sonos app continues.
Do you have any updates on the analysis of this issue?
Hi
No update news, and it’s unlikely that there will be - we will likely not hear about it again until it has been resolved.
Today’s update was likely already planned and scheduled for release before this issue was even reported.
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