Spotify skips to next song or stops playing, other sources work just fine meanwhile
This is for Paul in the escalation team ref:_00D1N2JMtd._5002Kmcmy0
I use a ethernet cable to connect my Sonos, the router Is 6 inches away. None of your options make any difference. My router is made by Sky And only has my Sky box plugged in, no change for 10+ years apart from router upgrade a couple of years back. I have tried everything I’ve been asked to, nothing in my setup has changed for years and as this is a new problem and the amount of people complaining about this, may I suggest the problem is at your end not mine.
Chiming in to offer my perspective on the issue at hand. I can certainly appreciate John G’s attempts to help as an IT professional myself… However… there is definitely something wrong with the Sonos app and streaming Spotify. I am a longtime amazon music subscriber (still am) while recently also subscribing to Spotify to test it out and potentially switch over. This is the annoying issue I immediately noticed after having ZERO issues with Amazon music for years… Jamanda posted back on the previous page and included a screen capture which shows the connection to Spotify being lost. I’ve also seen another one where a song gets skipped completely which indicates the song is not encoded properly… Odd since I can go back and play the song. As others have suggested piping the sound directly from the Spotify app works perfectly however this is not preferable as you lose the Sonos playback features.
So before everyone goes ripping through their network trying to find issues which don’t exist I’d say keep the pressure on Sonos!
Hi.
same problem here. extremely irritating…
Spotify playback randomly skipping, stopping and keeps dropping out, jumping one or several songs in the playlist. Sometime it only drops out on one of my sonos devices when they are grouped together.
has anyone figured out the problem?
My system: Sonos S1, several Connect:amp, 1 Play 5, 1 Play3, 1 Playbar, 1 IKEA symfonic.
Same issue here recently. When streaming Music on Spotify via the SONOS App on iOS, Songs randomly skip to the next song in the middle of the song.
I do have a Playbar, a Sub and two One SL
Diagnostics confirmation number 1002688233
So have been playing with it for a while…
Started playing a playlist and following happened:
- skipped in the middle of song 2 to song 4 of the playlist: Diagnostics number 295796789 & 1204798310
- skipped in the middle of song 6 to song 8 of the playlist: Diagnostic number 660836147, 1476917138, & 2043341486
It’s getting pretty annoying.
Hello!
I have the same problem since yesterday using Spotify on my Sonos system. Songs skip, music stops randomly.
I suppose there is a problem between Spotify and Sonos. Don’t tell me to check my wifi, everything is ok...
I get this too lately. I don't think Sonos have a clue of the cause to be honest (it started quite suddenly in a particular update quite some time back) and you will go through the usual diagnostics and troubleshooting.
My Sonos playlists tend to be a mix of NAS and Spotify tracks and you know which are Spotify by when it just skips to the next track - even if that is another Spotify one. When my daughter plays playlists from the Spotify app directly (I hate that App!), it never (as far as I can recall) skips.
Just adding my voice to the crowd. I am eperiencing this on all my devices, wired and wireless. And I have had a ping running to 8.8.8.8 (google) with 11ms rtt and non dropout when the problem occurre. Starts a song… then skips ahead two tracks.
When it happens I get a pop up “unable to play ’osong]’ - The connection time Spotify was lost. Note that I am a Spotify premium subscriber.
here is a diagnostic code: 1621423807
I will do these steps, however I can tell you, that if I start playback from the Spotify app and set to play through my Sonos devices, everything works perfectly. If I start the exact same playlist through the Sonos app, the skipping issue starts.
Something must be wrong in the Sonos app, when playing Spotify.
This! EXACTLY!
I’m almost sure that the problem doesn’t come from our wifi, systems, or anything else. The problem is either with Spotify way of streaming or Sonos app. There wasn’t any problem and suddenly since some days it occurs… So please don’t tell us to check our installation when there is 99% chance the bug is related to Sonos app or way of streaming or I don’t know what else that shouldn’t concern us...
And soon there is the big new update with Sonos software… Perhaps it’s only chance, but I suspect something. I hope we won’t have to wait the Sonos update in June to have this problem fixed!
Thank’s!
We all seem to have started to experience the specific skipping issue within a very recent timeframe. So it’s likely not interference from all of our separate WiFi’s, all simultaneously… it’s likely a Spotify or Sonos app/server issue that they need to acknowledge and then rectify.
My WiFi has been the same for 5 months. Perfectly stable, strong connection. I’ve only had issues since last week. Therefore the underflow errors were probably always present and have had no real-world effect on my Sonos’ performance at all, as I would have noticed their impact ages ago.
If there is a way to escalate the issue internally, whilst we all troubleshoot, can you do that
I totally agree with you, and I think that for this very reason Sonos should be transparent and honest about it, rather than acting as if it were a “costumer setup” problem. It would save us all much time to avoid all these useless manipulations, and phone calls and trials and errors that have actually absolutely nothing to do with the actual problem. We’re in a bad PR handling here, in my view. But like you say, Sonos doesn’t have much leverage with a giant such as Spotify.
Hi
If it’s the problem I’m thinking of (and it sounds like it is), it was fixed 2 weeks ago. Please make sure your Sonos system software is up-to-date:
From the Settings tab, tap System > System Updates > Check for Updates.
If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.
Solved the problem with the help of support 
My Sonos system (I have 3 Play1s and a Beam) is having ongoing issues when streaming from my Spotify account. A song will get hung in the Queue (can see bars dancing for 5secs with no sound) and then a box will pop up saying “Unable to Play” XYZ Song “the Connection to Spotify has been lost.” The issue is almost constant now.
Re my unsuccessful diagnosis: Have 300mbps symmetrical and other steaming (incl video) video services are 100% fine (so would not think it is a broadband issue). In Sonos, other music services (eg, Amazon Music) work without issue. So would appear to be an issue with Spotify and Sonos integrating? On the Sonos App, I tired Removing and Re-adding my Spotify account, but that doesn’t improve things. Is there a solution to this … been working poorly to not at all for days.
Hello
Can you submit a diagnostic report from your system while the Sonos player is wired to the network and after 5 minutes of testing?
I’d like to be able to look at the communication data from that configuration so I can offer you more specific and less general advice. It’s great that Sonos is able now to run on Wifi but a WiFi network environments are almost as unique as fingerprints and sometimes a wired connection will bring superior connectivity.
As I’ve mention before, Sonos can create it’s own mesh network and be isolated on it’s own channel but that will only happen if one Sonos product is wired to the network. Being able to compare these configurations against each other will all me to offer a more tailored analysis of your situation.
Same probleme here.
Diagnose number: 1827134823
- What devices do you have?
- multiple sonos speakers
- Has anything changed on the network?
- addition of boost
- Which service(s) are you trying to listen to?
- Spotify
- Is the behaviour always the same?
- Yes
- Can you recreate it with ease, or is it random?
- Happens very often but random. Easy to replicate
Diagnostic report: 1792487440
Spotify playback has been randomly skipping and stopping for months now, on both Sonos S1 and S2.
I have Spotify Family Premium and the Spotify user-account is definitely NOT being used on other devices, as it was setup specifically for this one system.
As far as I am aware, starting the stream from within the Spotify app uses a different server than starting it from within the Sonos app. So it’s entirely possible the issue is at the server side, which is owned by Spotify. All Sonos does is point to the server stream that Spotify built in to the interface.
Can anyone confirm if things have been better since the update? Mine has been 100% for the past few days surprisingly, I didn’t want to jump the gun and jinx myself, but I heard back from support today (again) with this:
We just wanted to confirm if these issues are still occurring now. There have been a few things on our end which may have contributed to these errors that have since been resolved.
I wonder if they found an issue with Spotify and were able to rectify it?
Yes, it seems like the issue is finally fixed! It has been working flawlessly for the last few days without skipping. Wished they would have officially acknowledged that there was a problem though but glad that it’s fixed now. *fingers crossed*
Hi
Thanks for the diagnostic. Unfortunately, you’re running into an issue we’re aware of that can cause players to skip tracks or stutter during Spotify playback.
We are aware of this issue with Spotify, and we are actively working with them on a resolution. For the time being, please make use of Spotify Connect when listening to music on Sonos. We do not have additional information to share at this time, but we will notify as updates become available.
Facing the same issue: Sonos randomly stops playing and continues different a different song sometimes in the middle of the song. Time before sonos starts playing again seems random too.
information:
- no changes to network
- Sonos Beam
- Trying to listen to Spotify
- Behaviour not always the same
- Dont know how to re create
- Diagnostic number: 1083820934
Mine has started doing this from last week.
worked fine for 8 years, all of a sudden Spotify plays for 5-6 songs then mid song skips 2 along, always 2 along. Been through different t set ups with different twitter chats nothing changes!
Same here
- What devices do you have?
- Has anything changed on the network?
- Which service(s) are you trying to listen to?
- Is the behaviour always the same?
- Can you recreate it with ease, or is it random?
I’ve been having this issue for months but recently realized it is only with Spotify played through Sonos. Spotify through Airplay 2 or through Apple TV works fine and all other sources work fine. I have 7 Play:1, 2x One, 1x Beam and 1x Sub. I’ve used ethernet directly from the router to a One to enable Sonos Net but recently found just using the wireless 2.4 network from the router has less drop outs on Spotify but still quite bad.
The behaviour is very consistent and I can recreate it with ease.
Diagnostic confirmation number 171272017
Thanks for any assistance
fact is.. spotify sucks on sonos..
spotify shoudl figure it out..
i have all of my equipment hardwired and it always skips/drops music.. ridiculous
I’m seeing this issue only with Spotify too. All my Sonos kit is hardwired.
This happens when devices are grouped, and on single devices.
Seems to be random, I can’t repeat it on demand.
From Spotify playlists, every hour or so a track will play to about 10-15 seconds, then skip to the next song. If I skip back to the previous one it will play it completely.
Diagnostics submitted: 2091336998
I’m running S2.
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