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First this small entry from the ‘Spotify’ community for the background. I seem to not be the only one struggling with it:

 

Spotify will play track A, continue to B.

Then it stops, while showing it's still playing A, but at the end.

If I hit 'Next' it will play B again.

So, I have to hit 'Next' again to go to track C.

It will play C, then D.

And then it stops, showing it's still playing C.

I have to again hit 'Next' twice to go to E.

 

I have the above problem, and after a few weeks of non-interrupted music, it started again.

And I think it has to do with Sonos alarms, or with a lack of proper communication between Sonos and Spotify.

 

Below are:

(A) for the Alarm Song,

(X) for the song that was running before the alarm started, and

(N1) for new song 1 and (N2) for new song 2.

 

Sonos was playing an alarm song, (A).

I launched Spotify (desktop).

In Spotify, the playing alarm song (A) was not seen. Instead, it showed the last one that had played before the alarm started: song (X).

 

I launched the Sonos mobile app.

It suggested I use the slide-up menu to either stop or continue playing. Since I've had issues with this menu I usually slide it back down.

This time though, I pressed 'Stop' in this menu, while feeling this was the wrong decision.

The alarm song stopped.

 

On the Spotify desktop, I pressed 'Play' for another song, (N1).

Spotify played the last remembered song instead (X).

I hit 'Play' for (N1) again.

Spotify started playing (N1), then moved onto and played (N2).

But (N1) was still shown as playing.

After (N2), it stopped.

 

Et cetera.

 

I opened the mobile app and changed the time for the alarm in the Sonos app.

I closed the app.

When the alarm started, I launched the app again.

I skipped the 'An alarm is playing, what would you like to do?' menu and slid it back.

I hit 'Stop' with the regular stop button.

I shut down the Sonos app.

 

On the desktop, no music was playing in the Spotify app.

I hit 'Play' to play (N1).

It played, then moved onto (N2), while it showed (N2) was indeed playing.

Then, it moved to (N3) and played it, as well as the following songs.

 

What could be the reason for this?

Hi ​@Muse, 

I’m sorry to hear that you’re having issues with Spotify not playing tracks correctly.

I’ve tried to replicate this on my system but I’m able to progress to tracks after an alarm was stopped in the Sonos app, but just to be sure I have it right, this is what I performed:

  • Playing a playlist/queue in the Spotify app.
  • Sonos alarm goes off, which I stop in the Sonos app.
  • I went back to the Spotify app, the alarm song wasn’t showing in the Spotify app but the previously playing track (this seems to be expected).
  • I hit next for a new track and Spotify progressed to the next song and displayed it correctly.

I also tried playing from the Sonos app and with Spotify Connect, as well as resuming the currently paused track, but never received the issue where it would stop playing or fail to display the currently playing track correctly. Since your issue is occurring in the Spotify app, I would recommend you contact them for further troubleshooting, as they have more insight into why their app isn’t playing the next tracks correctly.

Thank you for making this effort! I really appreciate it.

So, you used the ‘Stop the alarm’ function in the pop-up?
You did not slide the pop-up down and stop the track with the regular ‘pause’ button?
The latter goes well with me, but not if I use the ‘stop the alarm’ function in the pop-up.

I also contacted Spotify but they don’t seem very interested.

But I have now tried this a few times and it happens each time I stop the alarm with the alarm pop-up. 

From what I read on the Spotify website, this happens to some but I have no idea if this will be resolved. It’s complicated because I don’t know if it’s due to Sonos or Spotify, or their communication.

It started about a month and a half ago, after an update. I think this caused it but well: I am on the outside, looking in.

Hi Muse and Jamie A

We are having exactly the same issue and, like Muse, it’s intermittent.  Everything we try makes no difference and then one day it just goes away for a while.

But there are two differences:

  1. We have no alarms set in Sonos and never have had
  2. Spotify works fine if played through the computer speakers rather than through the Sonos system which would suggest that this is a Sonos issue

Any help would be very gratefully received as our Sonos speakers around the house are all but redundant each time this happens.

Hi ​@Muse,

Apologies for the late reply, I missed your message here.

So, you used the ‘Stop the alarm’ function in the pop-up?
You did not slide the pop-up down and stop the track with the regular ‘pause’ button?
The latter goes well with me, but not if I use the ‘stop the alarm’ function in the pop-up.

I tried with both, and neither time did I have issues afterwords with Spotify. 

Do you have any links to where on Spotify’s side they talked about this, as I can’t find anything in Google or on their forums? Not to say it doesn’t exist, just that I can’t find the issue personally. Also, aside from the Spotify community, there’s also an option on your Spotify profile to message Spotify Support directly. If you’ve reached out that way, what was their reply to you?

I’d be happy to follow up with the team to see if there’s anything we can do, but if Spotify have suggested this is something they’re aware of and are trying to resolve, we likely just have to wait for them.

 

Hi Muse and Jamie A

We are having exactly the same issue and, like Muse, it’s intermittent.  Everything we try makes no difference and then one day it just goes away for a while.

But there are two differences:

  1. We have no alarms set in Sonos and never have had
  2. Spotify works fine if played through the computer speakers rather than through the Sonos system which would suggest that this is a Sonos issue

Any help would be very gratefully received as our Sonos speakers around the house are all but redundant each time this happens.

Hi ​@Lisley21, welcome to the Sonos community!

As far as I’m aware, it doesn’t seem like ​@Muse’s issue is intermittent as they’ve posted the steps they used to replicate their issue. It seems like you’ve got a different issue, as their issue occurs after an alarm is stopped in the Sonos app and playback is continued in the Spotify app.

Since your issue seems different from the original issue, I’d suggest making a separate thread, just so we don’t have two different troubleshooting methods or suggestions going on. Then, either a community member, I, or another staff member can offer assistance. 

Thanks Jamie

I kept researching on the Community and someone suggested reauthorizing Spotify through the Sonos app.  I did this and it worked immediately.  No more 2 tracks only - bliss!

Hope that this helpsothers.

Kind regards 

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