Spotify Connect not working after last Sonos firmware update (82.2-59204)

My play5 stopped loading spotify on 12/10 with the update too. I’ve reinstalled the app several times. I’ve powered down our modem & routers & restarted the sonos. Nothing yet…

our studio is very quiet now for three days

would they consider rolling back the update? at least until they figure it out? is the last software update available to us?

Many people have exactly the same issue https://www.reddit.com/r/sonos/comments/1hcljr6/comment/m1vw930/), so I assume that sooner than later we’ll have a fix,

It seems Sonos did something about Spotify Connect on the last firmware update, maybe the issue is there?

Hi ​@ToniL & ​@acinpdx, 

I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date. 

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

NO it does not help

Spotify connect is broken as of a few days ago. Not sure exactly when but I am pretty sure it worked Sunday (15th), monday I did not use it. Tuesday it was broken and it still is. I am om same speaker firmwares as mentioned above. 

I have tested everything. Reboot network, reetart all Sonos (6 of them), restarted phone (Galaxy s23) and Ipad. Verified apps are updated. Removes link to Spotify from Sonos app. Logged out of Spotify and Sonos apps. It is not working. Have a few Google nest speakers which works without issue with Spotify Connect. Spotify inside Sonos is working. 

Hey mmr, do you use Alexa?

Some people on reddit got Spotify Connect working again by disabling the Sonos skill inside their Alexa app. I still think the issue is on Sonos (since Spotify Connect works on all other non-Sonos speakers), but maybe the Alexa route is worth a try...

Thanks for the reply

Not currently using Alexa but I used to several years ago. So I downloaded the app and removed the Sonos skill and other links to Sonos devices. Disabled the Google links as well. Removed and re-added Spotify from Sonosapp. Restarted apps and devices. No difference at all unfortunately. Will contact Sonos support tomorrow I guess 

Just keep an eye on https://www.reddit.com/r/sonos/s/EkwoQzLSDe, many people has the same Spotify Connect issue. Eventually it gets fixed without a clear solution, it just starts to work again.

​@Jamie A is there no response from Sonos in this matter? I have a hard time believeing that this is a problem for only a few users. I spent 45 min with sonos chat support the other day testing everything without success. Please share at least IF this is a recognized issue. 

Same problem here. For the last week, I can run Spotify through everything in my Sonos system except the Arc. Shows it playing, but no sound. 

That does not sound like the same issue at all. The common issue here is that Spotify will not connect at all to any sonos devices using Spotify connect. Playback through the Sonos app works fine. Sounds like you have a different issue

I have now isolated the problem to be related to my Spotify account. I cant connect to any Sonos in my house, regardless if using Spotify on Android, iOS or Windows. My daughter have no issues and I have even logged in to her account on my phone, then it works directly as it should. So somewhere there is some block in my account and the issue should not be on the network, clients or similar. I am waiting for callback from Sonos support. 

How can this be marked as an answer. It is not. Neither Sonos or Spotify have resolved this

I talked to Sonos support. Both chat and phone and ultimately they say they cant solve it and said that I should contact Spotify.

I called Spotify support who couldn't solve it and asked me to contact tech support on email. That conversation is now going on four days without a solution. They recognize that a new account I created is working so their solution is actually to migrate my old account to a new one. This is a work around and not a solution in my opinion, and I wonder if they will handle all of these reports in the same way.

So marking this thread as "answered" is not correct 

So, neither Spotify or Sonos have been able to resolve this despite countless interaction with them (phone, chat, mail) and asking me more or less the same stuff and do the same troubleshooting over and over again. The only solution presented so far was to migrate all of my data into a new account. To me that is not a solution, it is a workaround. 

So while waiting for yet another reply from the support I decided to go with the "reset everything"-option which was reported to solve the issue by a member in the Spotify forum. Now my Spotify Connect is working again, that did the trick. It is a bit tedious (depending on how many speakers you have) but it now works again. Everything has to be set up again in your Sonos system but it seems to be a solution. Unplug all speakers, check the app that there is no system on your network. Kill the app. Factory reset the first speaker. Start the app and choose to create a new system and add the speaker. I added Spotify, tested Spotify from Sonos, then tested to connect from the Spotify app and it worked first time. I then continued to factory reset and add the rest of the speakers

NOTE:  If you go this route you will loose Google Assistant from your speakers. I was unaware that Sonos "temporarily" has removed the possibility to add Google Assistant to new setups (old setups is still working). This is something that they seem to be a bit reluctant to tell you since the option is still available in the app, but fails when trying to add it. After wasting 30 mins on that part of the setup I searched and found posts on this on the Sonos forums

The problems with adding Google Assistant should be over now.

Ok. Disregard the Google assistant part. That works now. I misunderstood and thought that they had stopped supporting it entirely 

I have the same issue. No solution from Sonos nor Spotify during several hours chatting with support. I will try the factory reset option, I don't want to migrate my Spotify account to a new one. 

TLDR I finally solved my problem with the broken Spotify Connect with a very annoying workaround: I reinstalled the entire audio system from scratch. I uninstalled all the Sonos and Spotify apps, reset the six speakers to factory defaults, and added them again one at a time. 

It wasn't without errors: basically every step triggered an error message, some of the speakers only connected after a few attempts, I had to unplug one device, stereo pairing reported errors about six times, but despite the error messages, pairing suddenly occurred. Same thing when connecting the surround speakers. Attempts to add services, or make any changes to settings caused error messages. But in two hours I was eventually able to successfully return the system to roughly the state it was in before the update. Most importantly, Spotify Connect now works with my account. So clearly this is not a bug on the Spotify side, but on the Sonos side, which probably won't surprise anyone.

Compared to version 16.1 I used until I did an accidental update of my system a week ago, the app is extremely slow, grouping rooms takes half a minute to respond, often only on the second or third try, music launches sometimes take 2 seconds, sometimes 15, and after each launch it takes up to 20 seconds for the currently playing song to appear. But sometimes everything is instant. In 2024, this is an absolute tragedy. Sonos lost one customer.

This is unacceptable. Sonos needs to once again meet the demand due to one of their own updates causing the problem.

An update on Sonos' part is what's necessary to properly resolve this issue, and anything short of that is more passing blame and overtly excusing the issue at hand by pacifying consumers.

This is just one small example of what is wrong with Sonos presently, which is why I've almost completely given up on them and encourage others to consider the same.

Sonos, act like you care and have the decency to address the issue!

Unfortunately, I’m experiencing exactly the same issue.

I can play Spotify content on my SONOS system when I play it from the SONOS App on my iPhone.

If I try to use Spotify connect, no matter if it is from the iPhone, iPad, MacBook or PC I can see the SONOS devices on my network in the Spotify application, however, when I pick them as playback device, the app says it is connecting, if the SONOS speaker at that time is playing content from a different source it stops that playback, but the Spotify app fails to connect and no Spotify Connect playback is possible.

In past, this worked perfectly on all my SONOS speakers and it seems that one of the SONOS software updates has broken this functionality.

Other remote play features (like Apple Air Play) work.

Unfortunately, it is Spotify Connect that I use the most and now I’m no longer able to.

Not happy… :(

Well Sonos and/or Spotify does not seem to prioritize this issue at all. It must have been going on for almost 2 months now if you report this issue still exist now. Since they dont seem to care about their customers the only solution is most likely the way me and others did. A total reset of the system OR setup a new Spotify account and have Spotify migrate your stuff. 

That is not an option/ solution.

I was planning to expand my SONOS system, however, seeing how technical issues are not resolved, I guess I may have to start looking for a solution from a different vendor.

It must be affecting some users only, or perhaps just some areas/locations, as Spotify ‘Connect’ is working here with my Sonos Move called “Portable" - I have attempted to show this in the attached screen-capture recording (iPad split-screen with Spotify App on left and Sonos App on right) - The “Portable" speaker plays the audio when I switch and ‘Connect’ to the speaker in the Spotify App. 

I’m based in the UK aswell, so not sure if that might be a factor? Maybe some others here can test and post if it’s perhaps working for them aswell. Sorry the attached is not the best quality recording. The attachments here in the community are limited to a size of 5MB only.

The only way to effectively raise the priority of your issue is to submit a diagnostic and call support.

The moderators here will see complaints, but they have said their input is not given the weight an actual diagnostic and support call is.

Hey everyone. I found a solution that worked for me. 

TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities. 

Similar situation as everyone else. Spotify connect works perfect across my other devices, including my Google TVs, nest hubs, and Devialet speakers. But on Sonos, it wouldn't establish the connection. Playing spotify from inside the sonos app resulted in music playing, but not showing in my spotify app as playing, like it normally would. 

For reference, I own a high end low volt integration company based out of socal. We have deployed hundreds of Sonos systems across residences and businesses. So far we have had nine clients with this exact same issue (all Google home systems in some capacity) stemming back from mid to late December.

I have Sonos across my home, including the backyard, and almost exclusively use Spotify connect for music. Along with Google assistant for light and other controls. I only use the Sonos app for grouping and ungrouping. My system started doing this exact issue two days ago, so it then became personal.

After a multiple hour Crusade earlier today, trying everything but migrating Spotify to a new account, or resetting my whole system (not a practical solution, especially when it comes to finding a fix for my clients) I found a post on reddit of someone, in passing, saying they asked Alexa to play a song from spotify. Which then failed. They asked again, it worked, and spotify started registering that a song was playing in the zone.

So on a Hail Mary attempt, I simply asked my living room system (Beam Gen2 + Google assistant) to play a specific song from spotify. It took quite a bit longer then usual for her to finally get the song playing, but she did. Once it started playing, I opened up spotify, and VIOLA, it's showing the song that's playing, with living room as the device. So I then selected my phone as the playback device and tried connecting to other areas of the house. All of them worked, first try, minimal delay (normal)

So far this solution has worked for 3 of my clients that were able to test the theory today as well. 

So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link.