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sonos s1 controller not opening in mac os 13.6.1

  • 14 December 2023
  • 6 replies
  • 55 views

hi All, I cannot seem to load S1 controller on a new Mac with OS 13.6.1 with apple M2 processor.  Most of my system is first generation legacy.  Any ideas from the Sonos gurus in the community.  Many thanks in advance!  -Bill

Having the same problem. I had deleted the desktop app that was working but would not update. Now cannot install again.  Also have some S2 units and app won’t update.

Hi all. I am now sorted downloaded app from https://support.sonos.com/en-us/downloads and seems OK now. Good luck Bill.

thank you martincornwall, I will give that a go!  -Bill

hi martincornwall, did you download S1 or S2 version?  S1 version still hangs up for me on OS 13.6.1. thx, Bill

Having the same issue.  I get an error message when trying to either update or reload the app. I am on Sonoma 14.2, but was having the same problem with 13.6.1.  I have a mini-mac with M2 chip.

 

Have you called in to Sonos?

I don’t run S1 myself, so I can’t test this on my M1 Mac, much less an M2.  

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