I think this topic was brought up a year ago:
But I’m still having this same problem. I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.
Can anyone help me with this?
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I’m sorry to hear of this issue you are having with your albums playing in the wrong track order due to having differing Artist tags.
This issue was resolved nearly a full year ago. If you are seeing this issue now, I first recommend that you ensure your Sonos system and Sonos app are fully up to date.
If that does not resolve the issue, I can only recommend you get in touch with our technical support team in order to document the reoccurrence of this issue.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
I’m sorry to hear of this issue you are having with your albums playing in the wrong track order due to having differing Artist tags.
This issue was resolved nearly a full year ago. If you are seeing this issue now, I first recommend that you ensure your Sonos system and Sonos app are fully up to date.
If that does not resolve the issue, I can only recommend you get in touch with our technical support team in order to document the reoccurrence of this issue.
I hope this helps.
Just a quick update: this issue has nothing to do with updating software, or generic system updates. I already had my software and system updated, metadata on files cleaned, and all other obvious settings arranged correctly.
After wading through an AI bot, and then a low level tech support, I was able to escalate to someone competent, who took my documentation on the problem and is supposed to get back to me sometime this week.
Hopefully there will be a real resolution that I can post here, and if it is an application wide problem Sonos will push an actual solution.
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