Not only does the new app not work, making my entire home system unusable, the customer care phone number has a wait time of an hour. Literally 60 minutes that I have to spend on hold waiting for someone to answer the phone.
How does a company with this many resources completely f**k up every aspect of consumer support?! My system works maybe half of the time, even before the new app was made available to us.
This company is a complete joke. Too bad I have thousands of dollars sunk into the system and don’t have the money available to get anything new.