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I am having troubles accessing albums stored in my NAS library, going via library/albums. All albums listed as “(Compilations)” (in grey, below the album title) are apparently empty, i.e. the Sonos controller shows “No selections are available.” when clicking on the album. “Ordinary” albums, i.e. showing instead the artist’s name under the album title, display the full album content.

When I access the “Compilations” albums via the library/folders/... selection, the album content is properly displayed.

Any solution?

Hi ​@Horatio 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with compilation albums appearing empty.

It is likely that the issue is due to metadata being missing from the affected tracks - please add “Various Artists” to the Album Artist tag of all tracks on the album.

There are many applications that can do this for you, including doing them en-mass, but I cannot recommend any specific ones. I assume iTunes allows it.

I hope this helps.

Thank you - I will try this out. I do have Metadatics (macOS), which should be able to do the job. I will let you know about the result (may take a few days).

 

This is a new “feature” that appeared to occur withing the last update 16.5 or one before.  I used to have fragmenting of compilations but that got resolved in 16.3 (?).  Now suddenly I have no tracks under anything marked as a compilation.  And yes, there is metadata.

I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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