I own a restaurant and use Sonos in tandem with Tidal. For the last 8 months since we’ve been open, the playlists I have built in Tidal have been the only way we have music playing in-house. Out of the blue, when we go to those same playlists, nothing shows up, and the drop down says that “Something went wrong”.
I’ve re-authorized tidal in Sonos, along with all the other recos available. Please help.
Question
Sonos app stopped recognizing playlists on Tidal
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Have you tried a reboot of your router, followed by a reboot of your Sonos speakers? If so, what did Sonos Support say, when you called in to discuss it?
The exact same thing happened to me, it started on Friday. I can access everything on Tidal except my own playlists getting a 'something went wrong' message. It's the Android app which I've tried on both tablet and phone. Done all of the usual reboot nonsense. I can access my playlists through the sonos webapp which does display them but sonos support has been pretty useless so far sending me round in circles.
It’s possible it isn’t a Sonos issue, per se, so I can understand the phone CS folks at Sonos not being that knowledgeable. After all, Tidal wrote the interface, using components supplied by Sonos, those components reach out to get the data from a Tidal server to present to you. It’s possible Tidal made a change, and hasn’t pushed it down through the chain for some unknown reason. Have you tried checking with Tidal’s support?
Yes raised the issue with Tidal too just a bit dubious as to why the webapp from the PC can see my playlists but the app on Android cannot. The support just sent me round the same platitudes which I appreciate works on quite a few occasions but since sonos has gone all chatbot things have deteriorated very quickly especially on question repetition which is particularly frustrating.
I’m not a huge fan of chatbots yet, I prefer humans, but they too have frailties. As far as I’m aware, Sonos still provides a phone number so you can call in.
I’ve tried all the re-boot tips. I was on a call with Sonos support for almost 2 hours yesterday, and they still couldn’t figure it out. They said the problem was handed off to one of their engineers. I asked if they had a sense of when it might be fixed, and they responded “no”.
It sounds like it is an issue with mobile devices - because when using the sonos app on my laptop, the tidal playlists are available. Still, its a pretty big problem.
I also have this issue with Tidal playlists "something went wrong" message in the sonos app. Everything else works fine, it's just the playlists
I also have the problem. Pretty annoying. For a workaround I use the tidal app and AirPlay. And i then switch back to the Sonos app.
I have the exact same issue.
I found a wierd workaround tho, if you don’t want to play your playlists directly from your Tidal app.
You’ll need the Windows desktop Sonos app.
From the Windows Sonos app you can add your Tidal playlists to a Sonos playlist or a Sonos Favorite.
Might not be optimal, but might get you through till either Sonos or Tidal comes up with a fix.
I don’t know if this works on Apple devices too.
+3
I have the same issue and it is a big problem for me. I’ve tried removing and re-adding Tidal as a service. The playlists (and everything else) load fine in the Tidal app on my Android phone. Using the Sonos desktop app isn’t an option for me. I’ve just checked and I get the same issue on my iPad Sonos app (it won’t load the playlists either).
I have in the past had a similar issue loading Tracks (under My Collection in Tidal) and wondered if it was a volume issue as I have over 3000 tracks in there, but at the moment they are loading into the list fine - but won’t start playing, hmmm. Other Tidal sources, eg Albums, list and play fine.
Hoping Sonos and/ or Tidal figure this out soon … with all the recent issues with the Sonos app, and given how often I see “Something went wrong, try again” in the Sonos app (several times a day) I’m getting a bit fed up.
+3As I wrote in the thread above, the problem affects multiple users... interestingly, everything worked until 10/31/25.... And Sonos support - very lax approach, after two hours of chat and sending diagnostics, nothing resolved.... truly excellent approach to customers....
Same thing here. It all worked great until Halloween.
Nothing from SONOS.
Same garbage over and over again from them
I have exactly the same issue. I can’t access my Tidal playlists anymore.I get a “Something went wrong. Try again”.
I noticed some minor changes in the sonos / tidal interface so I believe they made some changes.
Did someone find a solution?
Has Sonos publicly acknowledged that Tidal isn’t working with the app? This has become a serious issue with many users, especially those who rely on it for business. At least some level of reassurance that a fix is coming soon would be appreciated. It’s been almost a week.
+3Yes, I wrote directly to the director...they know about the problem and are supposedly solving it...but no one can say when that will be...
I'm beyond stressing about the continuing failings of Sonos. I now pay my monthly Tidal subscription only to keep my brain active and to provide Sonos with "customer" feedback on system changes that most businesses pay programmers to resolve before release. This week - where have my playlists gone 🙄
I have the same problem and have tried all of the suggestions mentioned above. Very frustrating as it was all working perfectly. I’ve also found that I cannot play playlists from the Tidal app through Sonos, the tracks just cycle rapidly without playing.
I'm beyond stressing about the continuing failings of Sonos. I now pay my monthly Tidal subscription only to keep my brain active and to provide Sonos with "customer" feedback on system changes that most businesses pay programmers to resolve before release. This week - where have my playlists gone 🙄
Ironically, the old S1 App which I use for my older devices continues to work fine with my Tidal playlists and still provides a better user experience and greater functionality than the latest App.
The exact same thing happened to me, it started on Friday. I can access everything on Tidal except my own playlists getting a 'something went wrong' message. It's the Android app which I've tried on both tablet and phone. Done all of the usual reboot nonsense. I can access my playlists through the sonos webapp which does display them but sonos support has been pretty useless so far sending me round in circles.
Me too. I can’t access any of my Tidal playlists.
I have found an alternative way of playing my Tidal playlists using my Roam 2 speaker.
- Connect the Roam 2 to iPhone using Bluetooth.
- Open Tidal app and play selected playlist.
- Open Sonos app and tap the drop down button next to Your System at the top of the screen
- Select the Roam 2 speaker from your list of speakers.
- Select the Roam 2 symbol at the bottom of the screen.
- On the Your System screen select Everywhere and the music is played through all speakers.
I also use this method to play music from my Bluetooth turntable through my Sonos speakers via my Roam 2 speaker.
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