Hi,
Because of the YouTube Music podcast playback error, I was looking for an alternative way to listen to my podcasts. This turned out to be TuneIn, where I almost have them all.
Unfortunately, after the initial joy, I'm experiencing the same thing: not all podcasts can be handled by the app, and it displays the same error as YouTube Music.
I guess the uninstall/reinstall the service is not the best way to manage this issue.
Any ideas?
Thanks.
Ferenc
Best answer by Jamie A
Hi
Thanks for the information. I’m not able to play this station myself as they don’t show in the app, likely due to a geo-restrictions. I’m not sure why one podcast would play fine the first day and not the next, unless this was an issue with the podcast or music service itself.
In this case, as I can’t access the podcasts to test, I would recommend you reach out to our support team to troubleshoot this with them and to get a case created. They have the necessary tools available to help troubleshoot this with you and see what is going wrong. I would recommend submitting a diagnostics within ten minutes of the error occurring in the app and recording the reference number before contacting them.
I hope this helps!
+17Hi
I’m sorry to hear that you’re having issues with TuneIn.
Does this error occur intermittently or does it show on the same podcasts? If it’s the same every time, please share a few with me so I can test on my end. Also, do these podcasts work outside of Sonos, such as on the native TuneIn app or on their website.
If this issue is intermittent, then I would recommend submitting a diagnostics after the issue occurs then reach out to our support team for further troubleshooting with them.
I hope this helps!
Hi Jamie,
Thank you for your reply.
I just rechecked this error. And it persists on Android (12/15) and Win10 as well. The native TuneIn app can play the podcast. This podcast is Hungarian: Szabad Europa
Another observation: if I choose another but not yet played podcast it will work well, however, the second time (e.g. next day), the Sonos app can’t play this podcast again.
Ferenc
+17Hi
Thanks for the information. I’m not able to play this station myself as they don’t show in the app, likely due to a geo-restrictions. I’m not sure why one podcast would play fine the first day and not the next, unless this was an issue with the podcast or music service itself.
In this case, as I can’t access the podcasts to test, I would recommend you reach out to our support team to troubleshoot this with them and to get a case created. They have the necessary tools available to help troubleshoot this with you and see what is going wrong. I would recommend submitting a diagnostics within ten minutes of the error occurring in the app and recording the reference number before contacting them.
I hope this helps!
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